If you have been recently assigned responsibility for quality management, or if you are about to be assigned responsibility for quality management soon. This course is designed to provide you with the basic and necessary knowledge and skills you need to make you skilled and effective in your new job as a manager.

This course offered by the British Academy for Training and Development will help you carry out the basic responsibilities that will be entrusted to you and the main processes of managing the quality management system in accordance with the ISO 9001 standard, and will also provide you with how to deal and work with important stakeholders, including auditors who occupy positions in senior management.

Who should attend? 

• Quality managers newly entrusted with the tasks of quality management.
• Persons who occupy other positions and have been given responsibility for quality management.
• Persons who will be assigned responsibility for quality management soon.

How attendees will benefit? 

After completion of the course, delegates will be able to: 

• Understand the roles and responsibilities of the quality manager.
• Good knowledge of the requirements of the quality management system and a good analysis of those requirements.
• Gain the necessary skills for more effective communication with senior management and colleagues regarding quality issues.
• Learn ways and methods for establishing and implementing a quality management system.
• Good understanding of the knowledge and skills required to complete tasks and identifying any knowledge and skills gaps and working to reduce them.

• Quality management system requirements using the ISO 9001 standard.
• The importance and benefits of adopting the operations methodology as a basis in quality management.
• Methodologies for the identification, creation, maintenance and retrieval of documented information required by the quality management system.
• Establishing a customer focus system, and methodologies for monitoring customer satisfaction.
• The role of senior management and how quality contributes to achieving the responsibilities and tasks of senior management.
• Methodologies for effective interaction and communication with other departments of the organization regarding quality management.
• Managing the internal audit process.
• The importance of developing an effective risk-based audit program.
• Methodologies for identifying and creating reports on non-conforming activities.
• Effectiveness of the role of corrective actions in continuous improvement.
• The need to collect performance data related to the effectiveness of the quality management system and the reasons for analyzing the data.
• QMS management review requirements and input that can make that process effective.
• The process of external evaluation of the quality management system.
• The role of external auditors.
• Effective communication and relationship with external auditors.
• Methodologies and methods of improvement.
• The challenges faced by those responsible for quality management and the proposed solutions to overcome those challenges.