The British Academy for Training and Development presents this training program in Office Management Skills, designed to equip participants with the essential knowledge and competencies required to work efficiently within modern office environments. Office management has become a central function in any organization that relies on strong internal organization and smooth administrative processes. It serves as a link between departments, manages the flow of information, and contributes to achieving institutional goals by supporting day-to-day operations.

This program focuses on the organizational, technical, and administrative aspects of office management, founded on structured and scientific approaches aimed at developing participants’ capabilities and enabling them to perform their duties with professionalism and efficiency. The course is designed to meet real workplace needs and delivers comprehensive content covering the most important concepts and skills required by office administrators in an ever-evolving work environment.

Who Should Attend?

• Employees working in administrative and office management departments.

• Newly appointed staff in administrative support roles.

• Executive secretaries and assistants to managers.

• Individuals seeking to enhance their skills to move into administrative positions.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Develop essential skills for organizing daily office operations.

• Understand the latest concepts in office management and executive secretarial work.

• Handle correspondence and prepare reports professionally.

• Strengthen communication skills within the workplace.

• Improve efficiency in using modern technologies for office organization.

• Concept of Office Management

  • Definition of office management and its institutional role.

  • Differences between office management and administrative management.

  • Evolution of office management over time.

• Administrative Structure of the Office

  • Daily tasks and functions of the office.

  • Distribution of roles among office staff.

  • Importance of coordination among different departments.

• Personal Skills for Administrative Personnel

  • Organizational skills and priority setting.

  • Time management and meeting deadlines.

  • Ability to make appropriate decisions.

• Types of Administrative Communication

  • Verbal and written communication.

  • Internal and external communication.

  • Office communication tools.

• Dealing with Colleagues and Managers

  • The art of active listening.

  • Managing difficult situations.

  • Professional communication and responses.

• Professional Etiquette and Administrative Representation

  • Rules of professional communication.

  • Administrative behavior and etiquette.

  • Building a positive professional image.

• Document and Correspondence Management

  • Document classification and archiving systems.

  • Preparing official letters and reports.

  • Protecting confidential information.

• Scheduling and Time Organization

  • Preparing work schedules.

  • Organizing appointments and meetings.

  • Using administrative calendars.

• Workplace Environment Management

  • Organizing the office and its supplies.

  • Creating an orderly work environment.

  • Reducing clutter and increasing efficiency.

• Use of Office Software

  • Spreadsheet and correspondence applications.

  • Preparing digital presentations and reports.

  • Storing and sharing electronic files.

• Managing Email and Digital Correspondence

  • Creating a professional email format.

  • Organizing incoming and outgoing mail.

  • Auto-responses and documentation.

• Electronic Data Protection

  • Basics of information security.

  • Backup procedures.

  • Protecting emails and digital documents.

• Planning and Follow-up

  • Preparing office work plans.

  • Tools for follow-up and evaluation.

  • Measuring administrative performance.

• Self-Motivation and Skills Development

  • Setting professional goals.

  • Personal development skills.

  • Managing daily pressures.

• Meeting Management and Institutional Coordination

  • Preparing for meetings.

  • Writing meeting minutes.

  • Coordinating and organizing internal events.