The importance of sales management and phone calls is increasing day by day due to the growing role of connecting phone calls with company clients. Therefore, the skill of acquiring customers through phone calls is considered one of the essential elements that must be learned by a successful sales manager. Its importance is equally significant for business owners who are about to manage companies. Sales management via phone calls greatly simplifies things, but it also requires a certain level of knowledge for the sales manager to effectively use it. In today’s article, we will explain the key rules of managing sales through phone calls, the importance of using phone sales, and its positive impact on sales.

After completing the program, participants will be able to:

• Prepare well for communication.

• Use a distinctive and polite speaking style.

• Avoid using inappropriate phrases (prohibited phrases).

• Handle call recording devices when transferred.

• Track customer feedback and record opinions.

• Use effective call termination techniques.

• Identify and formulate key outcomes related to business problems and research issues.

• Define and propose actionable recommendations.

• Provide usable outputs at the end of the project.

• Write the research report, design, and present the main findings in a way that adds value to the end-user or client.

• Adhere to ethical matters and integrate them into the research reporting process.

Target Audience for the Course:

• Current and potential employees in business and marketing research.

• Researchers in public institutions, public service, and non-governmental sectors.

• Managers using marketing research services.

• Current and potential workers in marketing research.

• Researchers in institutions, public service, and non-governmental sectors.

• Managers using marketing research services.

• Managers and owners of government and private companies.

• Managers of large companies.

• Owners of industrial, commercial, tourism, and service enterprises.

• All employees working in management and execution.

• Anyone interested in building promising companies with a bright future.