The HR Skills for Line Managers and Supervisors Training Course delivered by The British Academy For Training and Development develops practical HR Skills for Line Managers who manage employees, teams, performance, workplace relationships, and day-to-day people responsibilities. The programme is part of Human Resources Training Courses and focuses on people management, employee relations, leadership, and effective workforce practices within managerial and supervisory roles.

Participants learn how to apply practical performance management, support employee development, handle workplace concerns, and use coaching employees techniques to improve individual and team performance. The course connects HR responsibilities with leadership practices, employee communication, workplace policies, conflict management, feedback, motivation, and performance improvement, enabling line managers and supervisors to manage people with greater consistency and confidence.

• Develop essential HR Skills for Line Managers and supervisors.
• Understand the responsibilities of managers in effective people management.
• Strengthen employee relations and workplace communication.
• Develop practical leadership capabilities for managing teams.
• Apply effective performance management techniques.
• Improve skills for setting objectives and providing performance feedback.
• Develop effective approaches to coaching employees.
• Handle employee concerns, grievances, and workplace conflicts appropriately.
• Support employee development and career progression.
• Apply fair and consistent HR practices within management responsibilities.
• Improve employee motivation, engagement, and team performance.
• Work effectively with HR departments on employee-related matters.

Target Audience

• Line Managers
• Supervisors and Team Supervisors
• Department Managers
• Team Leaders
• First-Line Managers
• Operations Managers
• Project Managers with people-management responsibilities
• Newly Appointed Managers and Supervisors
• Middle Managers
• Business Unit Managers
• Professionals transitioning into management roles
• Managers responsible for employee performance and development

Module 1: Foundations of HR Skills for Line Managers

• Role of line managers in HR
• Core HR Skills for Line Managers
• Managerial responsibilities throughout the employee lifecycle
• Working effectively with HR professionals
• Applying HR policies within teams
• Ethical and professional people management

Module 2: People Management Essentials

• Principles of effective people management
• Understanding employee needs and expectations
• Building productive manager-employee relationships
• Delegation and task allocation
• Employee motivation and engagement
• Creating supportive and productive teams

Module 3: Employee Relations and Workplace Communication

• Principles of employee relations
• Building positive workplace relationships
• Effective manager-employee communication
• Handling employee concerns and complaints
• Managing workplace disagreements
• Escalating complex employee relations matters to HR

Module 4: Leadership for Managers and Supervisors

• Principles of effective leadership
• Leadership styles and workplace situations
• Building trust and credibility
• Team communication and collaboration
• Decision-making and accountability
• Leading diverse teams effectively

Module 5: Performance Management and Feedback

• Principles of performance management
• Setting clear performance objectives
• Monitoring employee performance
• Conducting effective performance discussions
• Giving constructive feedback
• Managing underperformance and improvement plans

Module 6: Coaching Employees and Development

• Principles of coaching employees
• Coaching versus directing and instructing
• Asking effective coaching questions
• Active listening and developmental feedback
• Identifying employee development needs
• Supporting continuous employee improvement

Module 7: Employee Motivation, Conflict, and Workplace Issues

• Understanding employee motivation
• Recognising signs of disengagement
• Managing workplace conflict
• Handling difficult conversations
• Supporting employee wellbeing and engagement
• Maintaining professional boundaries and appropriate escalation

Module 8: Applying HR Skills in Daily Management

• Integrating HR Skills for Line Managers into daily leadership
• Applying HR policies consistently
• Managing performance and employee relations cases
• Collaborating with HR departments
• Developing practical people-management action plans
• Measuring team performance and management effectiveness