The British Academy for Training and Development offers this training program in “Computer-Aided Facilities Management (CAFM) Systems and Digital Workplace Solutions”, designed to develop a practical understanding of how digital technologies support modern facilities management and workplace operations.

The program explores CAFM platforms, asset and space management, maintenance planning, service coordination, workplace data, and performance monitoring. It also examines how digital workplace solutions can improve employee experience, resource use, operational visibility, and service delivery. Participants will explore the relationship between CAFM systems, building information, work orders, occupancy data, preventive maintenance, and management reporting. The program also addresses system implementation, data quality, integration, security, user requirements, and performance measurement, supporting a more coordinated and data-driven approach to facilities and workplace management.

Who Should Attend?

• Facilities and workplace managers seeking stronger digital management skills.

• CAFM administrators, maintenance coordinators, and asset management professionals.

• IT and digital transformation professionals involved in CAFM implementation.

• Managers responsible for workplace strategy, space use, and facilities performance.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the principles, functions, and applications of CAFM systems.

• Develop knowledge of digital asset, space, maintenance, and workplace management.

• Examine methods for organizing facilities data and integrating CAFM platforms.

• Understand how digital workplace solutions support occupancy and service management.

• Establish approaches for CAFM implementation, security, performance, and improvement.

• CAFM System Foundations

  • Concepts, scope, development, and role of CAFM.

  • Core functions and components of CAFM platforms.

  • Links between CAFM, assets, facilities, and workplace services.

• Digital Facilities Transformation

  • Shift from traditional to digital facilities management.

  • Role of automation, cloud, mobile, and connected technologies.

  • Requirements for successful digital transformation.

• CAFM Data Management

  • Facilities, asset, space, maintenance, and workplace data.

  • Data structures, classification, coding, and standards.

  • Data accuracy, access, and lifecycle management.

• CAFM Architecture and Configuration

  • Main CAFM modules and their relationships.

  • User roles, workflows, permissions, and configuration.

  • Dashboards, interfaces, alerts, and management information.

• Asset Management

  • Asset registers, identification, and information requirements.

  • Asset lifecycle and condition monitoring.

  • Asset history, location, ownership, and performance data.

• CAFM Maintenance Management

  • Corrective, preventive, and planned maintenance.

  • Work orders, requests, scheduling, and priorities.

  • Maintenance records, response times, and performance indicators.

• Space and Workplace Management

  • Space inventories, floor plans, occupancy, and utilization data.

  • Management of offices, meeting rooms, and shared spaces.

  • Monitoring space demand and workplace requirements.

• Workplace Service Management

  • Digital management of workplace requests and services.

  • Service catalogs, workflows, standards, and coordination.

  • Communication channels and digital user interfaces.

• Digital Workplace Solutions

  • Functions of modern digital workplace platforms.

  • Employee experience, access, booking, and service applications.

  • Integration of workplace technologies with facilities processes.

• Occupancy and Utilization Management

  • Occupancy and workplace utilization data.

  • Desk, meeting room, and space booking systems.

  • Using utilization data for planning and resource allocation.

• CAFM Integration and Interoperability

  • Integration with enterprise information systems.

  • Links with BMS, IoT, ERP, and access control systems.

  • Data exchange, interfaces, and interoperability requirements.

• Building Information and Digital Models

  • Building information within CAFM environments.

  • Relationship between BIM, digital records, and facilities operations.

  • Managing building and asset information across the lifecycle.

• CAFM Implementation and Change Management

  • Key stages of CAFM selection and implementation.

  • Functional requirements, workflows, and system specifications.

  • User adoption, training, and operational transition.

• Data Migration and Quality Management

  • Preparing facilities data for CAFM migration.

  • Data cleansing, validation, and standardization.

  • Maintaining accurate and current CAFM information.

• CAFM Performance and Analytics

  • Key performance indicators for facilities operations.

  • Dashboards, reports, trends, and management information.

  • Using CAFM data for operational planning.

• Cost and Resource Management

  • Facilities costs, maintenance spending, and resource use.

  • Linking asset and maintenance data with financial planning.

  • Supporting budgets and resource allocation through CAFM.

• CAFM Security and Information Governance

  • Access controls, permissions, and information protection.

  • Data privacy, security, retention, and governance.

  • Cybersecurity risks in connected facilities technologies.

• Smart Facilities and Connected Workplaces

  • IoT, sensors, automation, and connected buildings.

  • Monitoring assets, spaces, environments, and services.

  • CAFM integration with smart building systems.

• Strategic CAFM and Workplace Planning

  • Aligning CAFM with facilities and workplace strategies.

  • Digital roadmaps, technology priorities, and governance.

  • Planning future CAFM capabilities and requirements.

• Continuous Improvement and Performance

  • Reviewing CAFM performance and improvement opportunities.

  • Enhancing data, workflows, user experience, and services.

  • Establishing continuous monitoring and technology development.