The Hospitality Facilities Management Training Course by The British Academy For Training and Development is designed to provide professionals with essential knowledge and skills required to manage hospitality facilities efficiently. This course focuses on Hospitality Facilities Management, covering operational planning, facility maintenance, resource optimisation, and service quality improvement within hotels, resorts, and tourism establishments.

As part of the Hospitality And Tourism Training Course specialization under the Management category, this programme develops expertise in managing physical assets, operational systems, and technical services. Participants will learn how hotel maintenance, asset management, and engineering services contribute to smooth hospitality operations, guest satisfaction, and long-term facility performance.

• Understand the principles and practices of Hospitality Facilities Management.
• Develop skills to manage hospitality buildings, equipment, and operational resources.
• Learn effective approaches for hotel maintenance and facility performance improvement.
• Understand the importance of asset management in hospitality organisations.
• Develop knowledge of planning and managing engineering services.
• Improve operational efficiency through preventive maintenance strategies.
• Learn how facility management supports guest experience and business sustainability.
• Enhance leadership skills for managing hospitality facility teams.

Target Audience

• Hotel and resort managers responsible for facility operations.
• Hospitality supervisors and department heads.
• Facility managers working in hotels, resorts, and tourism businesses.
• Engineering and maintenance professionals in the hospitality sector.
• Professionals interested in Hospitality Facilities Management careers.
• Tourism professionals seeking knowledge of hospitality infrastructure.
• Individuals responsible for hotel maintenance, operations, and service quality.

Module 1: Introduction to Hospitality Facilities Management

• Understanding the role of Hospitality Facilities Management in hotels and resorts.
• Key responsibilities of hospitality facility managers.
• Relationship between facility operations and guest satisfaction.
• Overview of modern hospitality facility management practices.

Module 2: Hotel Facility Operations and Maintenance Planning

• Managing daily facility operations in hospitality environments.
• Developing effective hotel maintenance strategies.
• Preventive and corrective maintenance approaches.
• Ensuring reliability of hospitality infrastructure.

Module 3: Asset Management in Hospitality Organisations

• Principles of asset management for hotels and resorts.
• Managing physical assets and lifecycle planning.
• Improving asset performance and reducing operational costs.
• Maintaining records and monitoring facility resources.

Module 4: Engineering Services and Technical Operations

• Understanding the role of engineering services in hospitality.
• Managing electrical, mechanical, and building systems.
• Coordinating engineering teams and external service providers.
• Ensuring safety and operational compliance.

Module 5: Energy Management and Sustainability in Facilities

• Implementing energy-efficient facility practices.
• Reducing resource consumption in hospitality properties.
• Sustainable approaches to building management.
• Supporting environmentally responsible hospitality operations.

Module 6: Safety, Security, and Quality Management

• Applying safety standards in hospitality facilities.
• Managing risks related to building operations.
• Improving facility quality and service reliability.
• Supporting guest comfort and operational continuity.

Module 7: Leadership and Strategic Facility Management

• Managing facility teams and operational workflows.
• Developing effective communication and leadership skills.
• Strategic planning for hospitality facility improvements.
• Aligning facility management with business objectives.