The British Academy for Training and Development presents this course on "Effective Communication & Professional Etiquette", which is designed to enhance participants’ communication skills and professional conduct in the workplace. It focuses on building confidence, emotional intelligence, and interpersonal effectiveness to strengthen professional relationships and improve collaboration. Participants will learn how to apply proper etiquette in various business situations and communicate with clarity, tact, and professionalism.

Target Group:

This course is ideal for:

• Administrative professionals, coordinators, and executive assistants

• Managers and team leaders seeking to strengthen communication and professionalism

• Customer service and front-line representatives

• Employees who regularly interact with clients or stakeholders

• Anyone seeking to improve their interpersonal effectiveness and workplace etiquette

Program Objectives:

By the end of this course, participants will be able to:

• Master effective verbal and non-verbal communication techniques.

• Apply professional etiquette in meetings, emails, and workplace interactions.

• Handle challenging conversations and conflicts with confidence and diplomacy.

• Develop strong listening, empathy, and feedback skills for better teamwork.

• Demonstrate cultural awareness and global communication sensitivity.

• Build a confident professional image and presence in various contexts.

• Enhance team collaboration and communication within hybrid or digital environments.

Foundations of Effective Communication

• Understanding communication models and barriers

• The power of active listening

• Emotional intelligence and self-awareness in communication

• Building trust and credibility through communication

Verbal and Non-Verbal Communication Skills

• The impact of tone, body language, and gestures

• Communicating with clarity and purpose

• Presentation and public speaking techniques

• Common mistakes and how to avoid them

Professional Etiquette in the Workplace

• Principles of professional behavior and ethics

• Business etiquette: meetings, greetings, and introductions

• Email and digital communication etiquette

• Etiquette in multicultural and global environments

Handling Difficult Conversations and Conflict Management

• Managing disagreements constructively

• Strategies for giving and receiving feedback

• Negotiation and persuasion techniques

• Maintaining professionalism under pressure

Executive Image and Professional Presence

• Developing a confident professional image

• Dress code and body language in business settings

• Enhancing leadership presence through communication

• Representing your organization with professionalism

Cross-Cultural Communication and Global Etiquette

• Understanding cultural differences in communication styles

• Global business etiquette and cultural sensitivity

• Avoiding miscommunication in international settings

• Building respectful and inclusive communication practices

Digital Communication and Virtual Professionalism

• Best practices for online meetings and virtual collaboration

• Crafting professional emails and messages

• Managing tone and clarity in written communication

• Maintaining etiquette and engagement in remote teams

Team Communication and Collaboration Dynamics

• Strengthening communication within diverse teams

• Building trust and psychological safety

• Effective communication in agile and cross-functional teams

• Collaborative decision-making and shared accountability