The British Academy for Training and Development offers this training program in Office Management and Advanced Executive Secretarial Skills, designed to equip participants with advanced administrative and executive secretarial competencies. The program covers all aspects of modern office management, including administrative organization, effective communication, time management, and the latest secretarial tools and techniques that enhance work efficiency and support decision-making processes.

This program aims to enable participants to handle administrative and organizational demands efficiently, improve planning and organization skills, manage information seamlessly, and enhance coordination among different departments. Participants will also gain practical knowledge to strengthen professional communication, elevate workplace professionalism, and become effective contributors to senior management and organizational objectives.

Who Should Attend?

• Executive secretaries and office managers seeking to enhance their administrative and organizational skills.

• Administrative staff looking to improve their time management and multitasking capabilities.

• Individuals aiming to advance their professional level in office work environments.

• Department managers seeking to improve administrative efficiency and team support.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Enhance participants’ administrative and organizational skills in the office environment.

• Develop executive secretarial competencies in information and communication management.

• Enable participants to manage time and multiple tasks effectively and efficiently.

• Refine professional communication skills and interaction with different workplace personalities.

• Strengthen the ability to organize meetings, reports, and administrative support for senior management.

• Introduction to Modern Office Management

  • Understanding the role of the executive secretary in modern organizations

  • Importance of office organization and its impact on productivity

  • Core principles of effective office management

• Planning and Organizing Office Work

  • Daily, weekly, and yearly planning methods

  • Task prioritization and workflow management

  • Use of modern tools and techniques for office organization

• Effective Administrative Communication Skills

  • Verbal and written communication in the workplace

  • Preparing official correspondence and administrative reports

  • Communicating effectively with management and colleagues

• Meeting Management

  • Planning and preparing for meetings

  • Managing agendas and documenting minutes

  • Following up on decisions and actions

• Time Management and Multitasking

  • Methods for prioritizing urgent and important tasks

  • Personal and office time management tools

  • Overcoming procrastination and achieving goals efficiently

• Using Email and Office Software Effectively

  • Professional email management

  • Utilizing word processing and spreadsheet applications

  • Organizing digital files and documents

• Writing Skills and Administrative Reports

  • Preparing daily, weekly, and monthly reports professionally

  • Writing official letters and work correspondence

  • Enhancing writing skills and ensuring accuracy and clarity

• File and Records Management

  • Classification and storage of physical and digital documents

  • Modern archiving systems for easy retrieval

  • Ensuring safety and confidentiality of information

• Personal and Professional Communication Skills

  • Building positive relationships with colleagues and clients

  • Active listening and problem-solving techniques

  • Handling different personalities with flexibility

• Presentation and Administrative Reporting Skills

  • Preparing and delivering professional presentations

  • Using visual aids and modern technology effectively

  • Persuasion and influence skills during presentations

• Confidentiality and Information Security

  • Handling sensitive information with utmost confidentiality

  • Safeguarding important documents and data

  • Implementing information security measures in the workplace

• Supporting Senior Management

  • Coordinating and organizing executive schedules

  • Monitoring the implementation of decisions and administrative tasks

  • Preparing regular performance follow-up reports

• Problem Solving and Administrative Decision-Making

  • Techniques for analyzing problems and making informed decisions

  • Risk assessment and managing daily challenges

  • Developing critical and creative thinking skills

• Managing Meetings and Formal Events

  • Preparing large meetings and conferences

  • Coordinating invitations, participants, and agendas

  • Following up on results and final reports

• Modern Technologies in Office Management and Secretarial Work

  • Digital tools and software for office management

  • Increasing efficiency through smart applications

  • Latest trends in executive secretarial skills

• Personal and Professional Development

  • Continuous development strategies and professionalism

  • Creating a personal and professional development plan

  • Enhancing performance and impact in the workplace