The British Academy for Training and Development presents this training program in Communication Skills and Interpersonal Relationships, designed to enhance individuals’ ability to build effective and influential communication within and beyond the workplace. The program focuses on developing listening skills, managing dialogue, understanding verbal and non-verbal cues, and improving interaction techniques that contribute to strong professional and personal relationships.

This program provides participants with deeper insight into how to handle various communication situations with confidence and flexibility. It also highlights practical methods for overcoming challenges that arise in interpersonal communication. Additionally, the program sheds light on the factors that influence the quality of personal relationships and the role of emotional intelligence in strengthening connection and mutual understanding among individuals.

Who Should Attend?

• Employees seeking to develop their communication skills within the workplace.

• Managers and supervisors working with diverse teams.

• Individuals wishing to improve their personal and professional relationships.

• Personnel dealing with the public and clients across different institutions.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Enhance their ability to use effective communication tools in everyday situations.

• Understand human behavior patterns and their impact on relationship quality.

• Develop analytical listening skills and understand underlying messages.

• Improve dialogue management and interaction with different personalities.

• Build positive relationships based on respect and mutual trust.

• Concept of Communication and Its Types

  • Verbal and non-verbal communication.

  • Factors influencing the success of a message.

  • Communication barriers and how to overcome them.

• Components of a Communication Message

  • The sender and receiver and their respective roles.

  • Clarity and appropriateness of the message.

  • The importance of context in effective communication.

• Good Listening Skills

  • Techniques for analytical listening.

  • Differences between hearing and active listening.

  • Identifying hidden cues within conversations.

• Understanding Others’ Emotions and Motivations

  • Reading body language and gestures.

  • Recognizing psychological motives behind conversations.

  • Responding appropriately to others’ emotions.

• Foundations of Positive Relationships

  • The impact of mutual respect on relationship success.

  • The role of credibility and clarity in gaining trust.

  • Healthy boundaries in relationships.

• Managing Relationships in the Workplace

  • Communicating professionally with colleagues.

  • Strengthening collaboration and team spirit.

  • Handling conflicts constructively.

• Effective Dialogue Management

  • Controlling tone of voice and choosing appropriate words.

  • Avoiding escalation and steering conversations positively.

  • Conveying ideas clearly with minimal misunderstanding.

• Influence and Persuasion Techniques

  • Identifying the needs of the other party.

  • Using logic and evidence in persuasion.

  • Building strong arguments without imposing viewpoints.

• Emotional Intelligence and Its Role in Communication

  • Awareness and regulation of one’s own emotions.

  • Understanding and empathizing with others’ feelings.

  • Using emotional intelligence to reduce tension and improve harmony.

• Developing Social Interaction

  • Creating a positive first impression in social encounters.

  • Enhancing social skills linked to communication.

  • Maintaining long-term and effective relationships.