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Course in E-Government Strategies and Tactics in Light of the Total Quality Methodology


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Summary

The Course in E-Government Strategies and Tactics in Light of Total Quality Methodology provides a comprehensive framework for understanding how e-government initiatives can be effectively implemented and managed through the lens of Total Quality Management (TQM). This course is designed for public administrators, policymakers, and IT professionals involved in the planning and execution of digital governance strategies.

Participants will explore the integration of TQM principles into e-government, focusing on enhancing service delivery, citizen engagement, and continuous improvement. Through real-world case studies and interactive discussions, attendees will develop actionable strategies to create quality-driven e-government initiatives that meet the needs of citizens.

By the end of the course, participants will be equipped with the knowledge and tools necessary to implement effective e-government strategies that align with TQM methodologies, ultimately enhancing public service delivery and citizen satisfaction.

Objectives and target group

Objectives

  • To understand the principles of e-government and its significance in modern governance.
  • To explore the fundamentals of Total Quality Management and its application in public services.
  • To develop strategic plans for implementing e-government initiatives using TQM principles.
  • To enhance citizen engagement and satisfaction through quality-driven digital services.
  • To create a comprehensive action plan for successful e-government implementation.

Target Group

  • Public administrators and policymakers involved in e-government initiatives.
  • IT professionals working in government agencies and public services.
  • Quality management professionals interested in the public sector.
  • Researchers and students in public administration and e-governance.
  • Stakeholders in digital transformation projects within government entities.

This outline provides a comprehensive structure for the course and can be further customized to align with specific institutional goals or audience needs. Let me know if you’d like any adjustments or additional details!

 
 
 

Course Content

  1. Introduction to E-Government

    • Definition and scope of e-government
    • Importance of digital transformation in public administration
    • Overview of global e-government trends and best practices

  2. Total Quality Methodology (TQM) Overview

    • Introduction to Total Quality Management principles and concepts
    • The relevance of TQM in the public sector
    • Key components of TQM: customer focus, continuous improvement, and employee engagement

  3. Integrating TQM with E-Government

    • Understanding the synergy between e-government and TQM
    • How TQM principles can enhance e-government initiatives
    • Case studies of successful integration of TQM in e-government projects

  4. Strategic Planning for E-Government

    • Developing a strategic framework for e-government initiatives
    • Setting clear goals and objectives aligned with TQM principles
    • Stakeholder analysis and engagement strategies

  5. E-Government Infrastructure and Technology

    • Overview of the technological components of e-government
    • Importance of data management and cybersecurity in e-government
    • Leveraging emerging technologies (AI, blockchain, cloud computing) to enhance service delivery

  6. Quality Assurance in E-Government Services

    • Implementing quality assurance frameworks in e-government initiatives
    • Techniques for measuring and evaluating service quality
    • Continuous improvement processes in digital services

  7. Citizen Engagement and Participation

    • Strategies for enhancing citizen engagement in e-government
    • Utilizing digital platforms for feedback and participation
    • Building trust and transparency through effective communication

  8. Performance Measurement and Evaluation

    • Key performance indicators (KPIs) for assessing e-government effectiveness
    • Tools and techniques for performance evaluation in public services
    • Utilizing data analytics to inform decision-making and improve services

  9. Challenges and Barriers to E-Government Implementation

    • Identifying common challenges in implementing e-government initiatives
    • Strategies for overcoming resistance to change and ensuring stakeholder buy-in
    • Regulatory and legal considerations in e-government projects

  10. Case Studies and Best Practices

    • Analyzing successful e-government initiatives from around the world
    • Lessons learned from failures and challenges in e-government projects
    • Group discussions on applying best practices to local contexts

  11. Developing an E-Government Action Plan

    • Participants create a comprehensive action plan for implementing e-government strategies using TQM principles
    • Identifying key stakeholders, resources, and timelines for implementation
    • Setting measurable goals and success criteria for e-government initiatives

Course Date

2025-02-03

2025-05-05

2025-08-04

2025-11-03

Course Cost

Note / Price varies according to the selected city

Members NO. : 1
£3800 / Member
Members NO. : 2 - 3
£3040 / Member
Members NO. : + 3
£2356 / Member

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