The British Academy for Training and Development offers this training program titled “Advanced Office Management and Secretarial”, which aims to develop the administrative and organizational competencies of secretarial staff and office managers to keep pace with the requirements of modern work environments.

With the evolution of management systems and the increasing professional challenges, the role of the secretary and office manager has become one of the most critical positions within organizations. Their responsibilities are no longer limited to routine tasks; they now encompass organization, coordination, time management, follow-up, and internal and external communication. This program focuses on developing advanced skills that enable participants to perform their duties efficiently, professionally, and accurately, in line with modern management trends.

Who Should Attend?

• Executive secretaries and administrative assistants.

• Office managers in public and private sector organizations.

• General secretarial staff seeking to enhance their skills.

• Employees working in the offices of senior executives and top management.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Enhance their professional efficiency in office and secretarial management.

• Develop organizational, planning, and coordination skills.

• Effectively utilize modern management tools in daily work tasks.

• Strengthen effective communication skills and manage work pressures and emergency situations.

• Provide outstanding administrative support to decision-makers and senior management.

• Secretarial Work and Its Role in the Administrative Structure

  • Definition of secretarial work and its various fields

  • Differences between traditional and executive secretarial roles

  • Evolution of the secretary’s role in modern organizations

• Principles of Office Organization and Management

  • Planning office structures and organizing the work environment

  • Using technological systems to manage office operations

  • Interdepartmental coordination and document and information management

• Effective Written and Verbal Communication

  • Preparing and drafting official correspondence

  • Administrative writing and documentation skills

  • Developing speaking and presentation skills

• Dealing with Colleagues, Managers, and Clients

  • Communication etiquette across different managerial levels

  • Active listening skills and interpreting non-verbal cues

  • Building successful professional relationships

• Organizing and Managing Administrative Meetings

  • Steps for preparing official meetings

  • Drafting agendas and recording meeting minutes

  • Post-meeting follow-up and documentation

• Time and Priority Management in Office Work

  • Daily and weekly task planning

  • Managing time pressure and work commitments

  • Effective use of time management tools

• Advanced Office Software Applications

  • Microsoft Office applications for secretarial work

  • File organization and digital data management

  • Electronic archiving and information security

• Electronic Secretarial Work and Digital Communication

  • Professional management of official email

  • Virtual meetings and collaborative technologies

  • Managing shared files and cloud-based platforms

• Problem Solving and Decision-Making

  • Analyzing daily administrative problems

  • Applying systematic and creative thinking methods

  • Supporting decision-makers with accurate information

• Building a Professional Image

  • Workplace etiquette and institutional representation

  • Handling sensitive situations with confidentiality and diplomacy

  • Enhancing self-confidence and personal development in the workplace