This course provides a sufficient level of knowledge and experience in Business Analysis domain. By the end of this course, trainees should be able to comprehend knowledge and understanding of key business analysis theories and practices.

Objectives and target group

This covers a wide range of topics as explained below:

  1. The business analyst definition and role.
  2. Business process modelling, what and why?
  3. Modelling methods and techniques.
  4. Requirement engineering.
  5. Stakeholder analysis.
  6. Business Analysis deliverables.

Course Content

The course will cover, but not limited to, the following key topics:

  • Business analyst definition and role.
    • The importance of business analysis in a continuously evolving environment
    • Initial reflections on BA roles
  • Business Analysis scope and boundaries
    • Bridging the gap between business and IT
  • Business Analysis and Context
    • Business Analysis and Method/Approach
    • Underpinning models for Business Analysis
  • What make you a good business analyst?
  • Analysis: definitions, context, models, and techniques.
    • Internal environment analysis (e.g., MOST analysis)
    • External environment analysis (e.g., PESTLE analysis)
  • Strategy vs analysis
  • Key performance indicators
  • Stakeholders roles in business analysis processes
  • How to identify potential stakeholders (e.g., customers, suppliers, etc.)
  • Understanding stakeholders’ influence and roles.
  • Managing stakeholders
  • CATWOE and stakeholder positions
  • Business modelling
  • Business analysis process modelling phases
  • Business analysis requirements, objectives, steps and techniques
  • Interaction with context
    • Quantitative vs qualitative approaches
    • Workshops
    • Interviews
  • Sampling and dissemination
  • Reporting language and protocols
  • Modelling business processes
    • Capturing contexts
    • Drawing boundaries between businesses, organisations, cases, stakeholders, functional, etc.
  • As-Is Processes versus To-Be processes
    • Interventions from a To-Be perspective: what, why, and how?
    • Interventions from implementation perspectives
  • From Problem to Solution/Service
  • Gap analysis
  • Options paper
  • Business analysis, functions, capabilities and architecture
  • Business cases
    • Impact analysis
    • Risk management
  • Project feasibility
  • Conflict resolution
  • Products, services, solutions, components: what and why?
  • Requirement management/engineering across the lifecycle of projects (i.e., elicitation, analysis, reporting, validation) and their relationship to evaluation.
  • Establishing a protocol/common language to disseminate artefacts:
  • Representation
  • Structure
  • Requirement catalogue
  • Use cases
  • Business analysis and solution delivery
  • Service Lifecyle (i.e., DevOps, Waterfall, Agile, Iterative model)
  • Handling business and technical changes
  • Evaluation and testing

Course Date





Course Cost

Note / Price varies according to the selected city

Members NO. : 1
£3420 / Member

Members NO. : 2 - 3
£2736 / Member

Members NO. : + 3
£2223 / Member

Related Course


Short professional diploma in cyber security





£3600 £3600