The development of the skills of the care of auditors and patients to prevent errors, in which the customer internal and external are focus of attention and focus and orientation to the service or product, and includes radical changes in the existing administrative and regulatory situation, and is based on administrative evaluation using the statistical methods of the product or medical service and functions responsible for Improve performance and quality of performance. It aims to integrate the features and characteristics of a product or service so as to meet specific and defined needs and requirements and that skills development is a management development that imposes a commitment Administrative, professional, technical, technical and social, under the supervision of everyone in the process of quality improvement, and aims to ensure continuity of continuous improvement towards the quality management system and administrative development, so each person has the role of continuing to improve the quality of the product or service.

The British Academy for Training and Development provides a course in the development of care skills of reviewers and patient, to those who have direct contact with patients, doctors, nurses, staff and anyone with a sense of responsibility.

Who should attend?

* Doctors, nurses and community pharmacists.

* Employees in the reception and services of patients and scientists in medical centers.

How attendees will benefit?

- The different sources on which the development of skills and multiple means to achieve this.

- The importance of hospital management in highlighting intensive efforts to improve and develop health care services.

- The role of developing care skills in providing valuable health services and creating an environment that supports continuous development with the participation of human resources for health.

- How to encourage teamwork and push for activities to optimize the use of available resources and reduce complaints.

- Offering patient care skills in health care development and a new way of identifying the needs of beneficiaries and responding to the wishes of service providers.

* Objectives of developing patient care skills

* Foundations and principles in the development of patient care skills

* Process Steps in Developing Patient Care Skills

* Mechanisms and procedures in developing patient care skills

* Factors and Constraints in Developing Patient Care Skills.