The advanced secretariat course and the efficient dialogue and communication


The British Academy for Training and Development offers an The advanced secretariat course and the efficient dialogue and communication to anyone who wants to learn business management skills and secretarial skills and how to effectively work and communicate within the company. 


The secretary is the middle office through which all the work, instructions and services go to and from the senior offices and the need of workers, employees and customers. For this reason, the secretarial staff must have great communication capabilities, in order to deal effectively and quickly with all cases. Including mail, fax, telephone or Internet connections. The communication area managed by the Secretariat extends to the coordination and organization of daily work, the coordination and scheduling of meetings, the scheduling of activities and to the directors and heads of departments in a manner that ensures the smooth flow of the administrative process within the company. 

Objectives and target group

Who should attend? 

  • Managers and owners of commercial, industrial and tourist companies. 
  • Managers of VIP offices within large companies. 
  • Heads of Business Administration Departments. 
  • All workers in the secretarial and management services. 
  • All employees within the business coordination offices. 
  • All students and progressive academics to administrative positions. 


How attendees will benefit? 

After completion of the programme, delegates will be able to know : 

  • The role of the secretary in communications and coordination of communication between the department and the ocean. 
  • The role of the Secretariat in organizing the daily agendas of senior management. 
  • How to innovate new management methods and take an active role in speeding up work. 
  • The way to save time and effort on top offices within VIP offices. 
  • Management of office and service office work within the secretarial offices. 

Course Content

  • Technical methods in arranging papers and documents: 
  • The status of office facilities in recording documents. 
  • Features of Registration Officers. 
  • Relationships with office messages. 
  • Origin and stage documents. 
  • Access to recordings. 
  • Reporting and correspondence: 
  • The meaning and types of messages and data. 
  • The status of data management. 
  • The energies and abilities necessary for the development of writing and reading. 
  • Features and good data quotas. 
  • How to write messages and data. 
  • Advanced Secretarial capabilities 
  • The duty of the administrative assistant in the institution and the qualities of the administrative assistant 
  • Communication capabilities in the secretarial offices 
  • Preparation of the list of achievements and record of meetings and arrange travel 
  • Order of office work: appointments, time, organization of work according to precedence 
  • Relationship with others and the impact of work in secretarial offices 
  • Executive Secretary and Office Management: 
  • Realistic office management 
  • Terms of reference and responsibilities of the office manager, administrative assistant and direct secretary 
  • Communication capabilities 
  • Organize time and set priorities 
  • Arrange meetings and arrange travel 
  • Interact with phone calls and with visitors 
  • Physical factors in the modern office 
  • Electronic Secretarial 
  • Advanced methods in secretarial 
  • The status of advanced competencies in secretarial work 
  • Statement of information on the computer 
  • Organize people's data electronically 
  • The electronic arrangement of appointments and competences in the secretarial offices 
  • Arrange meetings electronically 
  • Self-development of administrative assistants and etiquette: 
  • The art of etiquette, its origins and its place in the secretarial specialties 
  • Work without guidance and personal progress 
  • Develop appropriate ideas and methods 
  • Phone usage capabilities 
  • Communication skills and the art of dialogue: 
  • Concept and importance of communication. 
  • Communication elements. 
  • Types of calls. 
  • Verbal and nonverbal communication. 
  • To communicate and communicate with others using all means. 

Course Date





Course Cost

Note / Price varies according to the selected city

Members NO. : 1
£2750 / Member

Members NO. : 2 - 3
£2200 / Member

Members NO. : + 3
£1787.5 / Member

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