You may be assigned to an administrative leadership that you don't have experience in  and then you bear a very important thing which is : how to prove your merit and that you are eligible for this responsibility, So what you should do is only to take the initiative to gain the comprehensive knowledge of the basic rules of management and initiate to implement them.

This course seeks knowledge of the basic principles that you need through the practical depth and the productive work by identifying the most important skills you need as a creative leader. In this course, the work will be revealed during the specified period in order to provide each participant with a set of scientific tools that can be used quickly to achieve the best results and seek to develop common goals.

This course will enable participants to become more efficient, instill confidence in themselves and teach them their commitment to the concept of teamwork which leads to the completion of the work required in a satisfactory and appropriate way to achieve the success of their institutions and the extent of loyalty to each other.

The British Academy for Training and Development offers this course to the following categories:

• This course is dedicated to all people interested in learning the skills of modern leadership and who wants to develop their leadership skills at work.

After completing the program, participants will be able to master the following topics:

• Follow the modern trends and concepts of the characteristics and tasks of excellence.
• To extent and strengthen the skills of the heads to achieve the effectiveness of management in a changing world.
• Identify the basic appropriate administrative behavior required for creative performance.
• Arranging a team of skilled and qualified individuals with a high competence to achieve quality in work with a distinctive service.
• Seek for effort, generosity, team work, common values, goals, language, education and motivation.

• The first topic
• Abilities and possibilities which refers to the existence of education, motivation and the induce on regarding and predicting of expectations, through it the concepts of cause and effect law are reviewed using a successful method that are scientifically proven.
• The goals are actual and this is in addition to enhancing respect and self-esteem and to clarify the importance of personal competence.
• How fear and suspicion can cause the drop.
• There is no specific performance ceiling.
• How to reach what you aspire to if you have the will
• Positive thinking versus positive knowledge.
• Practical sessions and developed ideas that can be used immediately to enhance the efficiency and performance.
• The second topic
• Strength and Goal Achievement:
• Recommendations for the embodiment of your dreams.
• Why is the attachment to a particular issue a key to success?
• There are twelve types of general objectives of which five relate to set goals, develop strength, purpose and direction the importance of moving forward, a seven-step goal-setting exercise, three final questions.
• The third topic
• Responsibility and accountability:
• Personal leadership key.
• Take the lead.
• Traits of superior personality.
• Change what you don't want.
• How the Law of Attraction applies to you.
• Success is an attitude.
• Feel of strength rather than weakness.
• All are self-employed.
• Challenge and response theory for personal development.
• You are always free in the choice.
• The acceleration of professional development.
• Seek additional responsibilities.
• Promoting of your job.
• Develop a positive mental attitude.

• The fourth topic:
• Excellence and Quality:
• Firstly, personal excellence and then the quality of performance.
• How to make yourself important to others.
• The basis of job security.
• Why does premium performance lead to premium rewards?
• How to be a winner.
• Your rating is in the quality grade service.
• Definition of quality.
• Who is your customer?
• The basis of the promotion and progress.
• Exceed expectations.
• Commitment to quality.
• Your future may be unlimited with a given ceiling.

• The fifth topic
• Focus professionalism:
• Predicting great successes represents a key to personal competence. Clarity.
• What are you trying to do?
• Focus - Ability to work nonstop.
• The starting point for achieving the highest level of performance.
• Remove the four obstacles by achieving success.
• Define your responsibilities.
• Set up a good program before you start.
• Organize the list.
• Choose the best ways.
• Application of rule ((80/20)).
• Dealing with the most difficult tasks.
• The importance of self-discipline.

• The sixth topic
• Service and satisfaction:
• Customer satisfaction is the base for success.
• Customer service is the trade mark of excellence.
• Choosing your job is the way of your creativity in work.
• who pays our salaries?
• Definition of power.
• What is required to achieve your customer satisfaction?
• Setting quality and service standards.
• The importance of speed with respect to service and satisfaction.
• Characteristics of people with distinctive performance.
• "Moment of Truth" occurs every day.
• Four levels of service related to customer satisfaction. Cut the extra mile.

• The seventh topic
• Cooperation and Communication:
• The importance of achieving success with others.
• The need for promotion and progress.
• Talent of intelligence and its diversity of what is achieved with the highest incomes in the commercial activity.
• Professionalism in making people feel important.
• How to avoid criticism.
• How to attract others.
• The need for appreciation and its importance.
• Gain the method of praise and appreciation that matches your strong personality.
• Good listening brings confidence.
• Strength and its three types and ability to develop them.
• Access to quick career path.

• The eighth topic
• innovation and creativity:
• Natural resources represent value in the institution.
• Performance according to exceptional levels.
• Real definition of innovation.
• Find better ways to implement the work.
• The theory of the "line of vision" of innovation.
• Kaizen model "continuous improvement".
• Adaptive thinking vs. mechanical thinking.
• List of causes.
• Remove barriers to success.
• Three methods to stimulate the method of creating problems.
• The main source of creativity and development.
• Avoid the three worst assumptions in activity.
• The seven areas in which creativity can be applied.
• Why you are a genius from a statistical point of view.
• One good idea is all you need.

• The ninth topic
• Personal and professional development:
• Self-development moves things better  as well as the development from the inside resulting in improvements procedures from outside.
• Living in a knowledge-based society.
• The best people are the best thinkers.
• Why the future is in favor of the most efficient.
• Knowledge obsolescence.
• How to seek knowledge for life.
• Learn how to learn.
• Why practical knowledge means wealth.
• Leaders are readers and how to become one of them.
• Develop the concept of "winning edge" in your career.
• To gain more you have to learn more.
• The importance of listening to audio tapes.
• Time and money are the price of knowledge.
• The best types of investing is investing in yourself
• How to be the best.

• The tenth topic
• Integrity and Ethics:
• Integrity is a title for you.
• Your work is proof of your ethics.
• Humanity is very important.
• Place of success.
• Characteristics of the "lucky ones 500".
• The basis of all relationships.
• Maintain your integrity is described with holiness.
• How to be honest with yourself.
• Practice the principle of "comprehensive truth".
• Apply the golden rule.
• Definition of ethical behavior.
• Checking the newspaper.
• Never compromise or be complacent about your integrity.