In the modern business world, senior management office managers and secretaries play a vital role in ensuring smooth and efficient operations. These professionals are the backbone of any organization, contributing to the organization of information, time management, and effective communication between different teams. With increasing challenges and demands in the workplace, it has become essential for these individuals to possess a comprehensive set of skills and core capabilities.

This training course offers participants a unique opportunity to develop their managerial and technical skills. We will focus on enhancing leadership abilities, improving communication skills, and exploring the role of technology and artificial intelligence in improving job performance. Participants will also acquire the tools needed to succeed in their current and future roles.

Who Should Attend?

• Office managers seeking to enhance their managerial and leadership skills in the workplace.
• Executive secretaries.
• Administrative employees.
• Employees looking to apply technological tools and artificial intelligence in the workplace.
• University students in management or business fields who wish to enter the job market.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Enhance their leadership and managerial capabilities to effectively manage teams.
• Learn effective communication techniques, both written and oral, to increase interaction with colleagues and managers.
• Use modern technological tools (such as project management software and smart applications) to improve productivity and efficiency.
• Use artificial intelligence to improve administrative processes, including data analysis and information management.
• Develop critical thinking and problem-solving skills to assist in making effective decisions in dynamic work environments.
• Implement effective strategies for organizing and managing time and tasks to achieve personal and professional goals.
• Write reports and official correspondence professionally to improve administrative communication.

• Introduction to Office Management

  • Defining office management and its importance.
  • The strategic role of office managers in organizations.

• Leadership and Managerial Skills

  • Effective leadership styles.
  • Team management and motivating individuals.

• Effective Communication Skills

  • Techniques for effective communication (written and oral).
  • Active listening and providing feedback.

• Time and Task Management

  • Time organization strategies.
  • Task management tools and planning.

• Emotional Intelligence in Management

  • The concept of emotional intelligence and its importance in the workplace.
  • How to improve emotional intelligence in dealing with others.

• Using Technology in Office Management

  • Software tools used in office management (e.g., Microsoft Office, Trello, Slack).
  • Technology applications to enhance productivity.

• The Role of Artificial Intelligence in Secretarial Work

  • The role of AI in improving efficiency (e.g., smart robots, digital assistants).
  • Using AI tools for data analysis and information management.

• Writing Reports and Correspondence

  • Principles of writing effective reports.
  • Skills for preparing official correspondence.

• Event and Meeting Organization

  • Effective planning and organizing of meetings.
  • Successful event management strategies.

• Providing Administrative Support

  • How to provide administrative support to senior managers.
  • Managing relationships with external stakeholders.

• Problem-Solving and Decision-Making Skills

  • Critical thinking techniques for problem-solving.
  • Effective decision-making strategies.

• Crisis and Emergency Management

  • Handling crises and unexpected situations.
  • Emergency planning strategies.

• Innovation in Administrative Work

  • How to encourage innovation within teams.
  • Techniques for stimulating new ideas and continuous development.

• Developing Personal Leadership

  • Building trust and influence in the workplace.
  • How to communicate effectively with teams and management.

• Knowledge and Information Management

  • Knowledge management strategies in organizations.
  • Tools and best practices for collecting and analyzing information.