The British Academy for Training and Development offers a specialized course titled "Quality in Government Institutions", which aims to equip participants with the knowledge and skills necessary to implement quality standards efficiently and effectively in government institutions. In light of the increasing challenges faced by the public sector, quality becomes one of the fundamental factors for improving government performance, enhancing transparency, and ensuring accountability. This course focuses on developing capabilities in quality management within government institutions and applying best practices across various fields such as public service delivery, administrative processes, and governance.
Participants will gain an understanding of the importance of government performance quality, methods to measure it, and how to achieve continuous improvement in government operations. The course will introduce participants to advanced methods for applying quality standards such as ISO 9001, along with modern approaches to improving public services and increasing citizen satisfaction.
Who Should Attend?
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
Note / Price varies according to the selected city