Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflicts grow out of disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people.
Conflict is immensely costly to organisations, damaging to relationships and disastrous for productivity. It might be an argument between a line manager and a member of their team, a personality clash between colleagues or even a power dispute between different departments. Wherever it arises, conflict is a major cause of stress in the workplace and it can lead to long-standing grievances, factionalism and absenteeism.
Confident conflict resolution skills will set you apart. Being able to handle conflict effectively, whatever the situation, is an ability that will help you to build strong, constructive working relationships and improve the overall performance of your team, group or department.
Objectives and target group
Who should attend?
Anyone who wants to learn how to turn potential conflicts into constructive conversations.
People who want to be more confident when dealing with conflict.
Managers who need to improve their conflict resolution skills.
Helping professionals who need to engage with clients and avoid confrontation.
Trainee mediators, conflict resolvers, arbitrators and lawyers.
How attendees will benefit?
After completion of the programme, delegates will have a better understanding of:
A framework for handling conflict and disputes with confidence
Patterns of conflict and how it escalates
How to stop a disagreement escalating into a dispute
When and how to intervene in a dispute between others
The key communication steps you need to resolve a conflict
How to avoid confrontation and deadlock
How to move from confrontation to constructive conversations.
Nodal drafting and implementation
Tightening and intensifying the study of tenders
The seven contracting modes
The legal and administrative aspects of the tender
Gaps and their processing
Solving contracting problems
Methods for analyzing claims
What are the change orders.
Duty and Rights of the Contractor
The role of mediation in dispute resolution
The nature of arbitration in contracts
Note / Price varies according to the selected city