Construction Claims can determine whether a project closes out profitably or ends in prolonged dispute, making the ability to manage them well one of the most valuable skills in modern contract and project delivery. This training course builds practical, end-to-end competency in identifying, preparing, and managing claims, giving participants the tools to protect their organization's position from the moment an entitlement arises through to final settlement.

Participants will learn how to recognize and manage delay claims and disruption on site, correctly assess entitlement to extensions of time, and maintain the project documentation needed to support a claim when it is challenged. The course places strong emphasis on practical claims preparation, helping participants build well-substantiated, defensible claims rather than reactive, poorly evidenced submissions.

This program is delivered by The British Academy for Training and Development through its Construction Claims Management Training Course, designed to strengthen claims capability across project, commercial, and contract teams.

By the end of this training course, participants will be able to:

• Identify the common causes and types of construction claims
• Recognize and evaluate delay claims and their impact on project completion
• Assess disruption to productivity and quantify its effect on cost and time
• Determine entitlement to extensions of time under different contract forms
• Maintain accurate project documentation to support future claims
• Apply structured methods for claims preparation and substantiation
• Respond effectively to claims received from other parties
• Reduce claims exposure through proactive project and contract management

Target Group

• Contract managers and contract administrators
• Claims consultants and commercial managers
• Project and construction managers involved in claims and disputes
• Quantity surveyors responsible for claims valuation
• Planning engineers supporting delay and disruption analysis
• Consultants and client-side teams managing incoming and outgoing claims

Foundations of Construction Claims

• Common causes and categories of construction claims
• The lifecycle of a claim from entitlement to settlement
• Roles and responsibilities in claims management

Delay Claims

• Identifying causes of delay and their contractual basis
• Concurrent delay and critical path considerations
• Preparing and assessing delay claims

Disruption

• Understanding disruption versus delay
• Methods for quantifying loss of productivity
• Evidencing disruption claims effectively

Extensions of Time

• Grounds and contractual basis for extension of time
• Notice requirements and time-bar provisions
• Assessing and granting extensions of time

Project Documentation

• Record-keeping practices that support claims
• Site records, correspondence, and programme documentation
• Building a documentation trail from project start

Claims Preparation

• Structuring a well-substantiated claim
• Cause-and-effect linkage and quantification of loss
• Presenting and negotiating claims with the other party

Practical Application

• Case studies in delay, disruption, and claims management
• Common pitfalls that weaken a claim