The Hospitality Facilities Management Training Course by The British Academy For Training and Development provides comprehensive knowledge and practical skills for managing the physical assets, operational infrastructure, and support services of hotels, resorts, and leisure properties. The programme focuses on building systems, facility maintenance, energy management, safety, asset lifecycle planning, environmental performance, and service quality within hospitality environments.

Participants learn how to coordinate guest services, manage maintenance activities, improve facility reliability, control operational costs, and maintain high-quality guest environments. The course integrates strategic facilities management principles with hospitality-specific requirements, enabling professionals to improve property performance, operational efficiency, guest satisfaction, and long-term asset value.

By completing the Hospitality Facilities Management Training Course, participants will be able to:

• Understand the principles and scope of Hospitality Facilities Management.
• Develop effective facilities management strategies for hotels and resorts.
• Manage hospitality buildings, infrastructure, equipment, and support systems.
• Improve preventive and corrective maintenance programmes.
• Coordinate facilities operations with guest services requirements.
• Apply effective hospitality asset management and lifecycle planning.
• Improve energy, water, and resource efficiency.
• Identify and control facilities-related operational and safety risks.
• Manage contractors and outsourced facilities services.
• Improve the reliability and availability of critical property systems.
• Establish relevant facilities management KPIs.
• Strengthen emergency preparedness and business continuity.
• Support sustainable operations across hospitality properties.
• Improve facility service quality and guest experience.
• Apply continuous improvement practices to hospitality facilities operations.

Target Audience

The Hospitality Facilities Management Training Course is designed for:

• Hotel Facilities Managers
• Resort Facilities Managers
• Hospitality Operations Managers
• Hotel Engineering Managers
• Maintenance Managers and Supervisors
• Property and Estate Managers
• Leisure Facilities Managers
• Building Services Managers
• Hospitality Asset Managers
• Guest Services Managers
• Health and Safety Professionals
• Engineering and Technical Services Professionals
• Hotel General Managers
• Facilities Management Professionals
• Professionals seeking specialised Facilities Management Training Courses

Module 1: Fundamentals of Hospitality Facilities Management

• Definition and scope of Hospitality Facilities Management
• Role of facilities management in hospitality properties
• Facilities requirements for hotels and resorts
• Strategic and operational facilities management
• Responsibilities of hospitality facilities managers
• Relationship between facilities and guest services
• Key challenges in hospitality facilities operations

Module 2: Hotel and Resort Facilities Operations

• Principles of hospitality facilities operations
• Operational requirements of hotels and resorts
• Front-of-house and back-of-house facilities
• Guest room facilities
• Public areas and common spaces
• Restaurants, kitchens, and food service areas
• Conference and event facilities
• Recreational and leisure areas
• Coordinating facilities operations with guest requirements

Module 3: Hospitality Maintenance Management

• Hospitality maintenance principles
• Preventive and corrective maintenance
• Planned preventive maintenance programmes
• Maintenance scheduling and prioritisation
• Guest room maintenance
• Electrical and mechanical systems maintenance
• HVAC and plumbing maintenance
• Building fabric maintenance
• Maintenance work orders and documentation
• Emergency and reactive maintenance

Module 4: Hospitality Asset and Lifecycle Management

• Hospitality asset management principles
• Asset registers and classification
• Critical property asset identification
• Asset condition assessment
• Lifecycle cost analysis
• Asset replacement and renewal planning
• Capital expenditure planning
• Risk-based asset management
• Long-term property investment planning

Module 5: Guest Services and Facility Quality

• Relationship between guest services and facilities management
• Guest expectations and facility performance
• Room comfort and environmental conditions
• Public area standards
• Cleanliness and facility presentation
• Accessibility and inclusive facilities
• Guest complaints related to facilities
• Service quality monitoring
• Improving the overall guest experience

Module 6: Building Systems and Hospitality Engineering

• Hospitality engineering fundamentals
• Electrical systems
• HVAC and climate control
• Plumbing and water systems
• Fire protection systems
• Building automation and control systems
• Elevators and vertical transportation
• Kitchen and laundry equipment
• Critical building systems reliability

Module 7: Health, Safety and Risk Management

• Hospitality facilities risk management
• Identifying operational and technical hazards
• Workplace health and safety
• Fire safety and emergency procedures
• Pool and recreational facility safety
• Food service facility risks
• Contractor safety management
• Incident reporting and investigation
• Risk assessment and mitigation

Module 8: Energy, Sustainability and Environmental Management

• Energy management in hotels and resorts
• Energy-efficient building systems
• Water conservation strategies
• Sustainable hospitality operations
• Waste management
• Environmental performance monitoring
• Carbon reduction initiatives
• Green building practices
• Resource efficiency and cost control

Module 9: Housekeeping, Cleaning and Support Facilities

• Integration of housekeeping and facilities management
• Cleaning service standards
• Public area maintenance
• Laundry facilities
• Waste collection and disposal
• Grounds and landscaping
• Pest control coordination
• Hygiene and environmental standards
• Managing outsourced support services

Module 10: Contractor and Service Provider Management

• Hospitality contractor management
• Selecting facilities service providers
• Service-level agreements
• Contract performance monitoring
• Preventive maintenance contracts
• Outsourced engineering services
• Vendor performance evaluation
• Quality assurance and compliance
• Cost and service optimisation

Module 11: Digital Technologies in Hospitality Facilities Management

• Computerised maintenance management systems
• Building management systems
• Digital asset registers
• Smart hotel technologies
• IoT-enabled facility monitoring
• Predictive maintenance
• Digital work orders
• Facility performance dashboards
• Data-driven hospitality operations

Module 12: Performance Management and Operational Excellence

• Hospitality facilities management KPIs
• Measuring facility performance
• Maintenance performance indicators
• Energy and resource performance
• Guest satisfaction indicators
• Contractor performance measurement
• Facility audits and inspections
• Operational cost analysis
• Continuous improvement methodologies
• Developing an integrated Hospitality Facilities Management framework