Facilities management has evolved from a purely operational function into a strategic discipline that directly influences organizational productivity, employee experience, and long-term asset value. As buildings become more complex and workplace expectations continue to shift, facilities managers are increasingly called upon to think beyond maintenance and repairs, aligning building operations with broader organizational goals while managing cost, risk, and performance across the built environment. This specialized training course examines the strategic dimensions of facilities management, covering the development of facilities strategy, workplace service models, operational excellence frameworks, and asset management practices that support high-performing organizations. This course is delivered by The British Academy for Training and Development through the Strategic Facilities Management: Developing High-Performance Building Operations and Workplace Services Training Course, a program designed to equip participants with the leadership perspective and practical tools needed to elevate facilities management from a support function into a strategic driver of organizational success. Throughout the program, trainees explore how leading organizations structure their facilities operations, deliver workplace services, and manage physical assets to support operational excellence and long-term value creation.

By the end of this training course, participants will be able to:

• Understand the strategic role of facilities management within modern organizations.
• Develop a facilities management strategy aligned with organizational objectives.
• Apply operational excellence principles to building operations and service delivery.
• Design workplace service models that support employee productivity and satisfaction.
• Evaluate asset management practices across the building lifecycle.
• Apply performance measurement frameworks to facilities operations.
• Manage risk, compliance, and sustainability considerations within facilities strategy.
• Lead cross-functional teams and stakeholders within facilities operations.
• Apply technology and data-driven approaches to modern facilities management.

Target Group

• Facilities managers and directors of building operations.
• Workplace services managers and corporate real estate professionals.
• Asset and property managers.
• Operations managers responsible for building performance.
• Health, safety, and compliance officers within facilities functions.
• Procurement and vendor management professionals in FM services.
• Sustainability and energy management professionals.
• Anyone seeking to build strategic leadership capabilities in facilities management.

The Strategic Role of Facilities Management

• Evolution of facilities management from operational to strategic function.
• Alignment of facilities strategy with organizational goals.
• Role of facilities management in supporting business performance.
• Key stakeholders and their expectations of the FM function.
• Emerging trends shaping the future of facilities management.

Developing a Facilities Management Strategy

• Components of an effective facilities management strategy.
• Conducting facilities audits and needs assessments.
• Aligning facilities planning with organizational growth and change.
• Budgeting and resource allocation for strategic FM initiatives.
• Communicating facilities strategy to senior leadership.

Building Operations and Operational Excellence

• Principles of operational excellence in building management.
• Optimizing maintenance programs and building performance.
• Managing service level agreements and performance standards.
• Implementing preventive and predictive maintenance approaches.
• Continuous improvement methodologies applied to FM operations.

Workplace Services and Employee Experience

• Designing workplace service models that support productivity.
• Managing space planning and workplace utilization.
• Delivering soft services: cleaning, security, catering, and reception.
• Enhancing employee experience through facilities service delivery.
• Adapting workplace services to hybrid and flexible working models.

Asset Management Across the Building Lifecycle

• Principles of strategic asset management in facilities operations.
• Managing assets from acquisition through to disposal.
• Lifecycle costing and capital planning for building assets.
• Condition assessment and asset performance monitoring.
• Integrating asset management with organizational risk strategy.

Risk, Compliance, and Sustainability in Facilities Management

• Managing health, safety, and regulatory compliance within FM operations.
• Identifying and mitigating operational risks in building management.
• Embedding sustainability practices into facilities strategy.
• Energy management and environmental performance improvement.
• Preparing for audits and regulatory inspections.

Performance Measurement and Technology in FM

• Key performance indicators for facilities management operations.
• Benchmarking facilities performance against industry standards.
• Applying data analytics and reporting tools to FM decision-making.
• Role of Computer-Aided Facility Management (CAFM) systems.
• Leveraging smart building technology for operational insight.

Leadership and Stakeholder Management in Facilities Management

• Building leadership capability within the facilities management function.
• Managing relationships with internal stakeholders and senior management.
• Leading and developing high-performing facilities teams.
• Managing vendor and outsourced service provider relationships.
• Driving organizational change through facilities leadership.