Supplier Performance that isn't measured tends to drift, quietly, until a missed delivery or a quality failure forces the conversation no one wanted to have earlier. Most procurement teams can describe a supplier as "good" or "difficult," but few can back that judgment with the KPIs and scorecards that would actually prove it, which means decisions about renewal, investment, and risk are often made on memory rather than evidence. The gap between a gut feeling and a defensible number is exactly where procurement excellence either takes root or quietly fails to.

The Supplier Performance Measurement and Development Training Course, delivered by the British Academy for Training and Development, is built for procurement and supply chain professionals who are ready to replace that gut feeling with structured measurement, disciplined supplier audits, and a genuine commitment to continuous improvement that turns underperforming vendors into reliable ones instead of simply replacing them.

By the end of this course, participants will be able to:

• Apply supplier performance measurement principles to guide procurement decisions
• Define KPIs that reflect genuine operational and commercial supplier impact
• Build scorecards that track performance consistently across suppliers
• Conduct supplier audits that verify performance claims with evidence
• Apply continuous improvement methods to develop underperforming suppliers
• Embed procurement excellence practices into ongoing supplier management
• Use performance data to inform renewal, investment, and exit decisions
• Communicate performance findings constructively to suppliers and stakeholders

Target Group

• Procurement and supplier performance managers
• Category managers responsible for supplier oversight
• Supply chain professionals conducting supplier audits
• Quality and compliance professionals working with supplier evaluation
• Consultants supporting procurement excellence initiatives
• Professionals preparing for leadership roles in supplier performance management

• Foundations of Supplier Performance Measurement
  • Core principles distinguishing measured performance from assumed performance
  • Understanding why unmeasured supplier relationships tend to drift
• Defining Meaningful KPIs
  • Selecting KPIs that reflect genuine operational and commercial impact
  • Avoiding metrics that look precise but don't drive decisions
• Building Effective Scorecards
  • Designing scorecards that track performance consistently over time
  • Structuring scorecards that are simple enough to actually be used
• Conducting Supplier Audits
  • Structuring supplier audits that verify performance with evidence
  • Preparing audit findings that support fair, defensible conclusions
• Applying Continuous Improvement With Suppliers
  • Using continuous improvement methods to develop underperforming suppliers
  • Building improvement plans that hold suppliers accountable constructively
• Embedding Procurement Excellence
  • Integrating procurement excellence practices into daily supplier management
  • Moving performance measurement from a periodic task to an ongoing discipline
• Using Performance Data for Key Decisions
  • Applying performance data to guide renewal and investment decisions
  • Identifying when performance data supports exiting a supplier relationship
• Communicating Performance Findings
  • Presenting performance findings constructively to suppliers and stakeholders
  • Managing difficult performance conversations without damaging the relationship
• Sustaining a Performance-Driven Supplier Culture
  • Building ongoing measurement routines that prevent performance drift
  • Reviewing KPIs and scorecards regularly as business needs evolve