This course provides HR professionals with the knowledge and tools to apply emotional intelligence (EI) principles in people management, leadership, and organizational development. It focuses on enhancing self-awareness, empathy, communication, and emotional regulation to build stronger workplace relationships, improve team performance, and drive employee engagement and retention.

Target Audience:

This course is designed for:

• HR managers, officers, and business partners

• Team leaders and supervisors involved in people management

• Organizational development and talent management professionals

• Professionals seeking to improve leadership and interpersonal effectiveness

• Anyone aspiring to integrate emotional intelligence into HR and leadership practices

Course Objectives:

By the end of the course, participants will be able to:

• Understand the key components of emotional intelligence and its importance in HR management.

• Strengthen self-awareness and emotional regulation to navigate workplace challenges effectively.

• Apply emotional intelligence principles to communication, leadership, and conflict resolution.

• Foster employee engagement, wellbeing, and collaboration through emotionally intelligent practices.

• Develop strategies to build emotionally intelligent teams and enhance organizational culture.

Introduction to Emotional Intelligence (EI)

• Definition and history of emotional intelligence

• Key components: self-awareness, self-regulation, motivation, empathy, social skills

• The role of EI in organizational success

• EI vs IQ: why both matter in HR

 Self-Awareness and Emotional Regulation

• Identifying personal emotional triggers and biases

• Techniques to manage stress and maintain composure

• Building emotional resilience in high-pressure HR environments

• Reflective practices for continuous emotional growth

Empathy and Interpersonal Effectiveness

• Understanding others’ emotions and perspectives

• Active listening and empathetic communication

• Managing difficult conversations with employees and leaders

• Creating an inclusive and compassionate workplace culture

Emotional Intelligence in Leadership and HR Decision-Making

• Using EI to influence and inspire others

• Emotional intelligence in coaching, mentoring, and performance reviews

• Leading with empathy during organizational change or conflict

• Emotional intelligence in ethical and strategic HR decision-making

Building Emotionally Intelligent Teams

• Assessing and developing EI in team members

• Encouraging open communication and trust

• Managing team dynamics and reducing workplace tension

• Aligning emotional intelligence with organizational goals

Emotional Intelligence and Employee Engagement

• The link between EI, motivation, and engagement

• Emotional drivers of employee satisfaction and retention

• Integrating EI into HR policies, training, and recognition programs

• Measuring the impact of emotional intelligence on organizational outcomes

Practical Applications and Case Studies

• Real-world HR scenarios and role-playing exercises

• EI assessment tools and feedback techniques

• Developing an EI action plan for personal and professional growth

• Case studies of emotionally intelligent organizations