Efficient HR operations and strong employee relations are critical for the smooth functioning of any organization. This course provides HR professionals, managers, and team leaders with practical knowledge and tools to manage HR processes effectively while fostering positive employee relations. Participants will gain insights into HR policies, labor laws, performance management, conflict resolution, and employee engagement strategies. The program combines theory, case studies, and practical exercises to ensure participants can apply best practices in HR operations and maintain a motivated, compliant, and productive workforce.

Target Audience:

• HR managers, officers, and specialists

• Team leaders and supervisors

• Organizational development professionals

• Anyone responsible for HR operations, employee relations, and workforce management

Course Objectives:

By the end of this course, participants will be able to:

• Understand key HR operational functions and processes.

• Implement effective employee relations strategies to enhance engagement and productivity.

• Apply labor law and regulatory compliance in HR practices.

• Develop conflict resolution and negotiation skills.

• Manage performance appraisal and employee development programs.

• Foster a positive organizational culture and work environment.

• Utilize HR metrics and reporting to optimize HR operations.

Introduction to HR Operations

• Role and importance of HR operations

• Key HR functions: recruitment, onboarding, payroll, benefits, and compliance

• HR process optimization

HR Policies and Compliance

• Developing and implementing HR policies

• Labor laws and employment regulations

• Handling HR audits and compliance checks

Employee Relations Fundamentals

• Understanding employee relations and its impact on organizational performance

• Employee engagement strategies

• Building trust and open communication in the workplace

Performance Management Systems

• Designing performance appraisal frameworks

• Setting KPIs and monitoring employee performance

• Linking performance management with talent development

Conflict Resolution and Problem-Solving

• Identifying sources of workplace conflict

• Mediation and negotiation techniques

• Developing action plans to resolve conflicts effectively

HR Metrics and Reporting

• Using HR data for decision-making

• Key metrics for HR operations and employee relations

• Reporting to management and stakeholders

Employee Engagement and Retention Strategies

• Strategies to retain top talent

• Motivational techniques and recognition programs

• Creating a culture of continuous feedback and growth

Case Studies and Practical Exercises

• Analysis of real-world HR operations and employee relations scenarios

• Hands-on exercises in HR policy application, conflict resolution, and performance management