The British Academy for Training and Development offers this training program in Advanced Operational Excellence, tailored for professionals seeking to master high-level methodologies that drive sustained business efficiency, agility, and competitiveness. Operational excellence is no longer just about lean tools or quality systems—it's about embedding a performance culture, streamlining strategic execution, and delivering value consistently across the enterprise.

This program goes beyond the fundamentals and dives into advanced frameworks, leadership integration, process innovation, and enterprise-wide transformation strategies. Participants will explore how to align operations with long-term goals, measure what truly matters, and develop systems that continuously adapt and improve.

Who Should Attend?

• Senior operations managers and directors.

• Business transformation and process improvement leaders.

• Quality and performance management professionals.

• Executives responsible for strategic execution and operational alignment.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Apply advanced tools and models for sustainable operational excellence.

• Align operational performance with long-term strategic business goals.

• Build high-performance systems through process innovation and optimization.

• Foster a culture of continuous improvement at all organizational levels.

• Use data and KPIs to drive accountability and intelligent decision-making.

• Principles of Advanced Operational Excellence

  • Evolution of operational excellence in the modern enterprise.

  • Core frameworks: Shingo, EFQM, and the Operational Excellence Model.

  • Value creation and customer-centricity as performance drivers.

• Strategy Alignment and Execution

  • Translating vision into measurable operational goals.

  • Cascading strategy across business units.

  • Identifying performance gaps and aligning resources.

• Systems Thinking in Operations

  • Understanding systems behavior and interdependencies.

  • Eliminating silo mentality and cross-functional inefficiencies.

  • Visual tools for system mapping and analysis.

• Process Integration and Optimization

  • Mapping end-to-end value streams.

  • Eliminating non-value-added activities.

  • Balancing standardization and flexibility.

• Operational Excellence Methodologies

  • Lean Six Sigma integration at a strategic level.

  • Theory of Constraints (TOC) for flow optimization.

  • Hoshin Kanri for strategic planning and deployment.

• Performance Measurement and Metrics

  • Identifying leading vs. lagging indicators.

  • Designing KPI systems that drive behavior.

  • Real-time performance monitoring and visual management.

• Leadership in Operational Excellence

  • The role of leaders in enabling excellence.

  • Coaching, mentoring, and empowering operational teams.

  • Aligning leadership behaviors with excellence values.

• Creating a Continuous Improvement Culture

  • Employee engagement and ownership.

  • Recognition systems and intrinsic motivation.

  • Building resilience through adaptive systems.

• Sustaining Operational Excellence

  • Governance models for continuous performance.

  • Embedding excellence into business reviews and audits.

  • Identifying maturity levels and closing capability gaps.

• Future-Proofing Operations

  • Agility and innovation in operational models.

  • Digital enablers: automation, AI, and analytics.

  • Continuous evolution in the face of disruption.