The British Academy for Training and Development offers this training program in Lean Six Sigma for Operations Professionals, designed to empower participants with the tools, techniques, and mindset required to drive operational excellence through waste elimination and quality improvement. In today’s competitive environment, operations professionals are expected to deliver faster, more efficient, and higher-quality results—while maintaining cost-effectiveness and agility.

This program blends the structured, data-driven approach of Six Sigma with the speed and efficiency principles of Lean, providing a practical framework for identifying inefficiencies, improving processes, and creating lasting value across the organization. Participants will gain insight into Lean Six Sigma principles, DMAIC methodology, and practical tools to enhance workflow, reduce errors, and increase customer satisfaction.

Who Should Attend?

• Operations managers and team leaders seeking performance improvement.

• Quality assurance and continuous improvement professionals.

• Supply chain and logistics coordinators.

• Engineers and technicians involved in process optimization.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the principles and benefits of Lean and Six Sigma.

• Apply the DMAIC methodology to solve process-related problems.

• Identify and eliminate waste in operational processes.

• Use key tools for data analysis, root cause identification, and quality control.

• Drive a culture of continuous improvement within operational teams.

• Fundamentals of Lean and Six Sigma

  • History and evolution of both methodologies.

  • Lean vs. Six Sigma: similarities and differences.

  • Business value of Lean Six Sigma in operations.

• Lean Six Sigma in the Operational Environment

  • Core concepts: value, flow, pull, perfection.

  • The role of operations professionals in LSS initiatives.

  • Understanding customer value and voice of the customer (VOC).

• Define Phase

  • Identifying problems and project scope.

  • Defining goals, customers, and critical-to-quality (CTQ) elements.

  • Creating project charters and stakeholder maps.

• Measure Phase

  • Establishing current performance baselines.

  • Selecting key process metrics.

  • Data collection techniques and measurement systems analysis (MSA).

• Analyzing Process Performance

  • Identifying variation and bottlenecks.

  • Mapping value streams and flow charts.

  • Process capability analysis.

• Root Cause Analysis Techniques

  • Fishbone diagram and 5 Whys method.

  • Pareto analysis for prioritizing issues.

  • Using statistical tools for cause-effect validation.

• Generating and Testing Solutions

  • Brainstorming improvement ideas.

  • Piloting changes and evaluating effectiveness.

  • Selecting optimal solutions for implementation.

• Lean Tools for Operational Efficiency

  • 5S methodology and workplace organization.

  • Kaizen for continuous incremental improvements.

  • Standard work and visual controls.

• Implementing Control Measures

  • Developing control plans and checklists.

  • Statistical Process Control (SPC) and control charts.

  • Ensuring sustainability through documentation and training.

• Embedding Lean Six Sigma in Operations

  • Building a culture of continuous improvement.

  • Role of leadership and communication.

  • Identifying future opportunities for process enhancement.