The British Academy for Training and Development offers the Practical Applications of AI Training Course. This AI training programme introduces administrative professionals to the principles governing artificial intelligence applications in the proper workplace. Principles of artificial intelligence are explained in this course, with a focus on uses such as improved productivity, task automation, and enhanced communication. The functions of machine learning, natural language processing, and predictive analytics within administrative activities are also highlighted.

They will learn about the AI-algorithm applications in calendar management, data entry and maintenance, customer interaction, and document management. Chatbots, virtual assistants, and cloud-based automation software that enable easy handling of repetitive processes have been emphasized. The course will finally explore the ethical aspects within AI, such as privacy issues, bias mitigation, and compliance with organisational policies.

Live experiences with actual AI applications for admin staff like Microsoft Copilot, Google Workspace AI functions, and AI-integrated project management platforms. Future trends in AI and how these technologies evolve in the administrative setting are also covered.

Gain a fundamental understanding of AI and its implications on administrative work.

By the end of this course, attendees will be able to:

• Identify and implement the AI-supported tools that make possible the automation of the repetitive administrative routine tasks.

• Utilising machine learning and predictions analytics for more effective planning and organisation.

• Use chatbots and virtual assistants as much as feasible to produce better inter-exchange and customer contact areas.

• Use AI in a responsible manner on account of compliance with ethics directed towards issues of data privacy and probable threats of bias.

• Prepare for the future of work by adopting relevant AI platforms and innovations.

Who Should Attend?
This course is ideal for:

• Administrative assistants, office managers, secretaries, and executive PAs

• Personnel engaged in coordination, scheduling, and other record-keeping functions

• Teams transitioning to the full-fledged digitally enabled workspace

• Anybody willing to go above and beyond to keep their skill set and CV appealing and active in an AI-integrated world

How Will Attendees Benefit?
Attendees of this course will gain practical skills to boost efficiency and adapt to modern office technologies. Key benefits include:

• Enhance Productivity: Learn how to optimise repetitive tasks like email sorting, calendar maintenance, and data entry to access higher value, work faster.

• Digital Competence: Ability to use modern advanced AI tools such as: innovative assistants, chatbots, and smart document tools, specifically designed for administration work.

• Enhance Decision-Making: Empower office function with AI-enabled data analysis and predictive insight to enhance managers' level in better decision making within the organisation.

• Increased Communication: Improve your communications as an internal and external using AI writing tools and live-response systems.

• Office Flexibility: Becoming adept with technologies that are quickly becoming essential in contemporary administrative jobs will help you to stay competitive in the changing job market.

• Ethical Awareness: Understand how to use artificial intelligence ethically; explicit instructions for privacy, compliance, and bias avoidance in administrative settings are provided.

• Future readiness: For expecting to change with technological trends and help to build more informed, AI-enhanced workspaces.

Module 1: Introduction to Artificial Intelligence

• Overview of AI concepts and evolution

• The role of AI in modern offices

• Differentiating between AI, Machine Learning (ML), and Automation

Module 2: AI in Daily Administrative Tasks

• How AI assists in scheduling, reminders, and task tracking

• Introduction to smart calendars and AI-integrated email platforms

• Tools for automated note-taking and voice transcription

Module 3: AI Tools and Software for Admin Professionals

• Hands-on experience with Microsoft Copilot, GrammarlyGO, ChatGPT, and Google AI tools

• Using AI to summarise documents, manage inboxes, and create reports

• Exploring workflow automation platforms (e.g., Zapier, Notion AI)

Module 4: Virtual Assistants and Chatbots

• How to implement and use AI chatbots for customer support

• Setting up and personalising virtual office assistants

• Case studies on automating internal communication

Module 5: Data Management and Predictive Insights

• AI applications in data entry, analysis, and report generation

• Understanding predictive analytics for smarter decision-making

• Visualising data using AI-powered dashboards

Module 6: Ethics and Responsible Use of AI

• Principles of ethical AI usage

• Addressing concerns around bias, data misuse, and automation anxiety

• Ensuring compliance with workplace data policies

Module 7: Preparing for the Future of Administrative Work

• Exploring emerging AI trends in the workplace

• Adapting to AI-led office environments

• Building a mindset of continuous learning and digital innovation