The British Academy for Training and Development offers the AI for Administrative Assistants: Automate Routine Tasks training course. It's not just the theory of AI; this course actually empowers administrative employees to let them not get involved in routine tasks, enabling them to keep their strategic focus on high-value responsibilities.

The course will be introducing the basic concepts of AI and the current changes that it will bring about on administrative roles. Other topics discussed and thoroughly taught include identifying repetitive or routine activities such as meeting arrangements, email messages management, and data entry and processing document formats, which are suitable for automation. Attendees will also enjoy practical experience with popular AI tools and platforms used for chatbots and virtual assistants, email automation tools, and intelligent calendars, most of which facilitate communication, documentation, and overall workflow.

An important aspect of the course teaches attendees how to use AI technologies to communicate and manage documents. They will learn to set up automation responses to emails, organise digital records, and generate reports with AI assistance. The course also offers attendees on how to integrate artificial intelligence in current workflows by offering cloud-based tools such as Microsoft 365 and Google Workspace. So, there will be no interruptions.

In addition, it addresses critical concerns around ethics, privacy, and data security, helping attendees understand GDPR compliance and safe handling of sensitive information. The concluding modules cover AI-aided decision-making and show how such assistants would apply AI-generated insights to prioritise better their tasks and support business decisions.

Familiarise the course attendees with hands-on practical applications of AI in administrative work; train on the use of various automation tools; create efficiencies in day-to-day operations; and promote an ethical usage of technology. It is designed for executive assistants, office and clerical managers, and anyone interested in modernising administrative skills through AI. Upon completion of the programme, the attendees will be able to dispense effectively with administrative processes through automation, thereby reducing workload and increasing value to the organisation.

Objectives:

By the end of the course, attendees will be able:

• To make the attendees familiar with the role of AI in current administrative support

• To provide access to hands-on experience with AI tools for automating repetitive tasks for attendees.

• With AI integration, we are trying to enhance efficiency in the workplace.

• To enhance communication, documents management, and task execution with AI.

• This includes making sure that AI is used responsibly, ethically, and securely in administrative environments.

Who Should Attend?
This course is ideal for:

• Executive Assistants interested to improved efficiency

• Office Managers willing to bring their operations into modern times

• Administrative and Clerical staff who would love to lessen the burden of manual work

• Support Professionals eager to learn the new digital tools

• Anyone in an administrative role willing to get the skills that will prepare them for a future with AI.

At the end of this course, attendees will be able to use AI to either fully or partially handle repetitive administrative tasks and thereby save valuable time to maximise office productivity.

How Will Attendees Benefit?
In this course attendees will gain many benefits:

• Reduce Manual Workload: Automate repetitive tasks such as scheduling, data entry, and email management.

• Boost Productivity: AI tools to bring speed and accuracy to admin work.

• Hands-on Experience: Practical skills on popular AI platforms, including virtual assistants, chatbots, and smart calendars.

• Improve Workflow Efficiency: Find out how to integrate AI in the daily operations of an office, the internal functions of a well-oiled machine.

• Simplify Communication and Documentation: Establishing AI tools to perform everything from email responses to organising files to report generation.

• Improve in Decision-Making: Tasks prioritisation and performing all sorts of admin planning based on AI-driven insights

• Ethical Use of AI: Understand data privacy laws and ethical standards for safe and responsible implementations of AI.

• Skills for Future-proof Administration: Keep up to speed with modern workplace technologies, and you will be a greater asset to any organisation.

1. Introduction to Artificial Intelligence in Administration

• Overview of AI and its applications

• Evolution of administrative roles with AI

• Benefits and limitations of AI in office settings

2. Identifying Repetitive Tasks for Automation

• Common administrative tasks suitable for AI

• Time-saving opportunities in scheduling, data entry, and email handling

• Assessing current workflows for automation potential

3. Hands-on Training with AI Tools and Platforms

• Using chatbots and virtual assistants for daily tasks

• Introduction to email management tools and smart calendars

• Integrating AI tools into cloud platforms (e.g., Microsoft 365, Google Workspace)

4. AI for Communication and Document Management

• Automating email responses and correspondence

• Using AI to generate reports and organise digital files

• Speech-to-text and text-to-speech applications

5. Workflow Integration and Task Automation

• Embedding AI tools into existing administrative systems

• Designing seamless digital workflows

• Monitoring and improving automated processes

6. Ethics, Privacy, and Data Security in AI Use

• Understanding data privacy regulations (e.g., GDPR)

• Secure handling of sensitive information

• Ethical concerns and transparency in AI operations

7. AI-Enhanced Decision-Making Support

• Using AI-generated insights for task prioritisation

• AI dashboards for administrative planning

• Balancing AI input with human judgment