The British Academy for Training and Development offers the AI for Administrative Assistants: Automate Routine Tasks training course. This programme gives an all-encompassing insight into how AI can be put to use in day-to-day activities of administrative assistants to become efficient and strategic. Attendees will discover how to use AI tools to automate their tasks, such as scheduling calendars, managing emails, and entering data, so as to take away hours from repetitive jobs.

Starting with an introduction to the basics of AI and its applications in any office environment, this programme will provide intelligent automation tools, how they are used in document management, sorting information, and optimising workflows. The course also encompasses the use of chatbots, voice assistants, and virtual meeting applications as tools for aiding communication and coordination in any office.

They will also be conversant on data privacy, security guidelines, and ethical practices more or less inclined towards AI to ensure the mindful implementation of AI in any organisation. The course will present practical examples and actual cases demonstrating how administrative staff can use natural language processing and machine learning to improve their performance.

Attendees will be equipped by the end of this course to find appropriate AI solutions for business activities, boost productivity, minimise human error, and advance more systems for office operations.

Objective:

• Understand the principles of Artificial Intelligence (AI) and its importance to administration.

• Automate repetitive tasks like scheduling appointments, entering data, and managing documents.

• Use AI-based tools to increase office productivity and decrease manual errors.

• Enhancing communication and coordination through chatbots and voice assistants.

• Use AI ethically and securely in the office environment.

• Increase efficiency in decision-making through smart digital assistants.

Who Should Attend?
This course is ideal for:

• Administrative assistants and executive secretaries willing to upgrade their digital skills.

• Office managers, receptionists, and those in personal assistance wishing to acquire knowledge of AI and automation.

• HR assistants and project coordinators involved in repetitive or manual administrative tasks.

• Anyone interested in the applications of AI tools for optimising daily work operations.

• Organisations seeking to train their support staff in AI-enhanced office systems.

How Will Attendees Benefit?
Attendees of this course will gain a wide range of practical and professional benefits, including:

• Save Valuable Time and Productivity Improvements: Learning to automate routine tasks like email alerts, and data management saves valuable time and increases productivity.

• Targeted Precision and Consistency: AI is meant to lessen repeating human mistakes seen in daily tasks, improving document processing and task execution via increased accuracy.

• Enhanced Digital Skills: In demand digital abilities, especially in utilising AI-powered platforms, will help attendees to be ahead in the current workplace.

• Better Time Management: By assigning that routine task to an AI system. The emphasis would shift to more valuable things such as communication, coordination, and decision-making.

• Comfort Level When Using New Technology: Hands-on application with AI tools will lead the attendees into the opportunity to adopt and integrate these solutions within the daily workflow.

• Future Employment Opportunities: With the increase of AI applications in every industry, administrative professionals who do know automation would be one step ahead of the masses, and of course, more appealing to the employers for any future job opportunities available.

• Adaptability to the Future of Work: Attendees will remain ahead of digital transformation trends by realising how AI is changing administrative and support functions.

Module 1: Introduction to Artificial Intelligence

• What is AI and how it works

• Key concepts: Machine Learning, Natural Language Processing (NLP), and automation

• Benefits of AI in administrative roles

• Myths vs. realities of AI at the workplace

Module 2: Automating Routine Administrative Tasks

• Automating calendar scheduling and appointment setting

• Using AI for email filtering, response generation, and reminders

• Streamlining data entry with AI-powered forms and extraction tools

• Leveraging AI for document organisation and naming systems

Module 3: AI Tools and Applications for Admins

• Overview of popular AI tools for administrative tasks

• ChatGPT, Grammarly, Notion AI, and Microsoft Copilot for office support

• Integration with Microsoft Office and Google Workspace

• Using task automation platforms like Zapier and IFTTT

Module 4: Virtual Communication and Meeting Support

• Using AI transcription tools for meeting notes

• Scheduling meetings with AI assistants

• AI-enhanced video conferencing platforms

• Managing tasks and follow-ups with AI bots

Module 5: Data Security and Ethical Use of AI

• Understanding data privacy and confidentiality risks

• Guidelines for ethical AI use in the workplace

• Preventing misuse and bias in AI systems

• Compliance with GDPR and other regulations

Module 6: Practical Applications and Case Studies

• Real-life examples of AI in office environments

• Success stories of AI adoption in administration

• Hands-on exercises using AI tools

Developing a personalised automation plan