The British Academy for Training and Development offers the Certified Employee Relations Professional Training Course, designed to empower human resource professionals with sophisticated knowledge and techniques for the effective management of employee relations in any organisation.

The Certified Employee Relations Professional Training Course offers attendees with knowledge of best practices and practical skills to create a strong, positive relationship between employees and management. This includes the key conditions for employee engagement, conflict resolution, communication within the workplace, compliance with employment law, and performance management. Attendees will therefore learn how to cultivate a productive work environment, solve workplace disputes professionally, and support organisational goals through effective management of human capital. 

With both strong theoretical and practical underpinnings, the course aims to develop sources of trust for the employees in relation to raising employee morale, legal compliance, and creating policies that enhance a healthy workplace culture based on teamwork. Attendees will develop skills to become trustworthy advisors in human resources management through interactive sessions, case studies, and role-playing situations.

Objective:

The key objectives of Certified Employee Relations Professional Training Course are:

Understand the fundamental concepts of employee relations and how those concepts contribute to organisational success.Develop effective strategies for mediating workplace conflicts and enhancing communication.Gain knowledge of labor laws and ensure compliance with the employment statutes.Learn methods for fostering employee engagement and motivation.Draft and implement policies that foster a positive and inclusive working environment.Refine performance management skills and procedures for employee discipline.Develop skills to act as a conduit between employees and management.Conduct employee satisfaction surveys and interpret their resultsDifferentiate between coaching and counseling and apply both within the work environmentAnalyse performance management data to report and advise on performance and productivityPrepare exit interviews and analyse results to reduce turnoverWho Should Attend?

This course is ideal for:

HR Managers and HR SpecialistsEmployee Relations OfficersTeam Leaders and SupervisorsLine Managers and Department HeadsBusiness Owners and EntrepreneursProfessionals seeking specialisation in employee relationsAnyone involved in managing or supporting human resources functions.How Will Attendees Benefit?

After completing this course attendees will gain man benefits:

Master the fundamentals of employee relations so as to create a conducive and productive environment. Acquire practical and tactical skills in conflict resolution, engage disputes effectively, and maintain a good working environment.Enhance communication strategy as a platform for transparency and mutual trust between management and employees.Stay abreast with contemporary trends in employment law and compliance, thus reducing legal risks. Learn to develop and deploy engagement strategies that increase morale and retention of employees.Formulate leadership capabilities under the application of optimum principles of performance management and employee development. Build confidence to act as a trusted HR advisor within your organisation.Complete and participate in real-time case studies and exercise that enables you to apply learning during work.Encouraging an avenue of professional growth, thus adding even more value to HR and employee relations work.Obtain prestigious certification that acknowledges your competency and knowledge in employee relations management.

• Employee relations

• Definition of the employee relations function

• Main duties and responsibilities

• Administration versus operations versus welfare

• Employee relations versus human resources

• Employee relations versus personnel and administration

• Employee relations versus performance management

• Employee relations versus training and development

• National labor laws

• Main sections of the labor law

• Labor law and administration

• Code of conduct

• Disciplinary matrixes

• Disputes resolution: employee, company, and law

• Code of conduct and legality of the disciplinary framework

• Role of employee relations in communicating labor law

• From workforce reporting to impactful analytics

• Employee relations main key performance indicators

• More data does not equal useful data

• The importance of analytics on critical business directions

• Providing implications not HR directives

• Employee morale

• Organizational culture versus organizational climate

• Influencing organizational climate

• Defining employee morale

• Main principles for the development of employee satisfaction surveys

• Employee morale versus organizational health

• Tangible and intangible measures of employee morale

• The morale index

• Coaching and counseling roles of employee relations

• Appropriateness of coaching and counseling

• Common mistakes done by employee relations

• Coaching methodologies and tools

• Performance management and career development

• Understanding your workforce culture, capabilities, and needs

• Performance management systems

• The tangibles and intangibles in performance management

• Role of employee relations in performance management and career planning

• Talent management grids

• Succession planning

• Exit interviews

• The importance of exit interviews

• Exit interview form

• Conducting exit interviews

• Reporting exit interview results