The Technical Service Training (Siemens Healthineers USA), offered by the British Academy for Training and Development, is designed for healthcare professionals, technicians, and engineers who aim to specialize in maintaining and servicing Siemens Healthineers medical devices.

This course focuses on providing an in-depth understanding of Siemens medical imaging technologies and the technical aspects of their servicing, troubleshooting, and maintenance. Participants will gain critical hands-on skills, ensuring optimal performance and longevity of Siemens equipment in various healthcare settings.

Who Should Attend?

• Biomedical engineers and technicians responsible for the maintenance and repair of Siemens medical devices.
• Healthcare professionals seeking to enhance their knowledge of Siemens medical imaging equipment.
• Service engineers working in the healthcare sector with a focus on Siemens Healthineers technologies.
• Hospital staff involved in medical device management, installation, and troubleshooting.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the basic principles of Siemens Healthineers medical imaging technologies.
• Effectively troubleshoot, maintain, and repair Siemens medical devices.
• Ensure compliance with safety protocols and industry standards while handling Siemens equipment.
• Develop preventive maintenance strategies for Siemens medical imaging devices.
• Enhance operational efficiency and reduce downtime of Siemens devices in clinical settings.
• Build technical competence in diagnosing and resolving common equipment issues.

• Overview of Siemens Healthineers Technologies
  • Introduction to Siemens Healthineers medical equipment portfolio.
  • Overview of imaging modalities offered by Siemens (CT, MRI, X-ray, Ultrasound).
  • Key features and capabilities of Siemens devices.
• Understanding Siemens Healthineers Service Protocols
  • Introduction to Siemens service models and customer support.
  • Siemens preventive maintenance programs.
  • Understanding the importance of following standardized service protocols.

• Principles of Siemens CT Systems
  • Operating principles and components of Siemens CT systems.
  • Key Siemens CT models and their applications.
  • Troubleshooting and maintenance basics for CT systems.
• Principles of Siemens MRI Systems
  • Operating principles and components of Siemens MRI systems.
  • Key Siemens MRI models and their applications.
  • Troubleshooting and maintenance basics for MRI systems.

• Overview of Siemens X-ray Systems
  • Introduction to Siemens X-ray technology.
  • Operating and servicing Siemens X-ray systems.
  • Preventive maintenance for X-ray equipment.
• Understanding Siemens Ultrasound Systems
  • Overview of Siemens ultrasound technology and key models.
  • Techniques for servicing ultrasound devices.
  • Ensuring image quality and functionality in Siemens ultrasound systems.

• Electrical Components in Siemens Equipment
  • Understanding the electrical architecture of Siemens medical devices.
  • Identifying and troubleshooting electrical issues in Siemens equipment.
  • Electrical safety protocols when servicing Siemens devices.
• Mechanical Systems of Siemens Devices
  • Overview of mechanical components in Siemens imaging systems.
  • Diagnosing and repairing mechanical failures in Siemens equipment.
  • Maintenance procedures for mechanical components.

• Introduction to Siemens Device Software
  • Overview of software integration with Siemens medical devices.
  • Understanding Siemens service software tools.
  • Troubleshooting software-related issues in Siemens devices.
• System Integration and Connectivity
  • Integration of Siemens devices with hospital networks and PACS systems.
  • Ensuring interoperability between Siemens equipment and other healthcare systems.
  • Connectivity troubleshooting and solutions for Siemens systems.

• Diagnostic Tools for Siemens Equipment
  • Introduction to diagnostic tools used for Siemens devices.
  • Hands-on training with diagnostic equipment.
  • Using diagnostic tools to pinpoint system failures.
• Troubleshooting Common Siemens Equipment Issues
  • Identifying and solving common issues in Siemens devices.
  • Practical troubleshooting techniques for CT, MRI, X-ray, and ultrasound systems.
  • Effective problem-solving strategies for service engineers.

• Preventive Maintenance Protocols
  • Best practices for preventive maintenance of Siemens equipment.
  • Scheduled maintenance and servicing procedures.
  • Reducing system downtime with regular maintenance routines.
• Creating Maintenance Schedules
  • Developing a preventive maintenance plan for Siemens devices.
  • Managing and scheduling maintenance tasks for various equipment models.
  • Documentation and reporting requirements for maintenance activities.

• CT System Calibration and Performance Testing
  • Importance of calibration in Siemens CT systems.
  • How to perform calibration and ensure image quality.
  • Performance testing protocols for Siemens CT scanners.
• Troubleshooting Siemens CT System Errors
  • Identifying and resolving CT system errors.
  • Calibration errors and how to fix them.
  • Troubleshooting common image artifacts and anomalies.

• MRI System Calibration and Performance Testing
  • Importance of calibration for Siemens MRI systems.
  • Step-by-step guide to calibrating MRI systems.
  • Performance testing and quality assurance for Siemens MRI devices.
• MRI System Troubleshooting
  • Diagnosing common issues in Siemens MRI systems.
  • Troubleshooting mechanical and software errors.
  • Resolving image quality issues and other system failures.

• Advanced Troubleshooting Techniques for Siemens Devices
  • In-depth analysis of complex system issues.
  • Strategies for diagnosing difficult-to-find problems in Siemens equipment.
  • Hands-on troubleshooting exercises with advanced Siemens systems.
• Repairing and Replacing Major Components
  • Detailed guidance on repairing major components in Siemens devices.
  • Replacing electrical and mechanical parts in Siemens equipment.
  • Reassembling and testing repaired systems.

• Updating and Patching Siemens System Software
  • How to perform software updates for Siemens devices.
  • Understanding the significance of software patches.
  • Maintaining system stability and security through regular updates.
• System Diagnostics Post-Update
  • Running diagnostics after software updates.
  • Verifying system performance after software installation.
  • Troubleshooting issues that arise after updates.

• Providing Exceptional Customer Support
  • Techniques for providing excellent service and support to Siemens clients.
  • Managing customer expectations and effective communication.
  • Customer satisfaction and feedback management.
• Service Documentation and Reporting
  • Best practices for documenting service and maintenance activities.
  • Writing clear and concise service reports.
  • Importance of maintaining accurate service records for Siemens equipment.