The British Academy for Training and Development presents this training program "Certified Quality Management Professional" to provide participants with a comprehensive and structured understanding of advanced quality management principles within modern organizations. This program addresses the growing need for specialized skills that enhance operational efficiency, improve performance levels, and achieve sustainable customer satisfaction.

The program offers in-depth concepts that enable participants to understand the overall quality framework, build effective quality management systems aligned with international standards, develop problem-solving skills, design improvement plans, and manage risks affecting process quality. The content is carefully designed to serve as a practical reference, equipping professionals to make a meaningful impact within their organizations and sustain continuous improvement.

Who Should Attend?

• Quality managers and professionals responsible for organizational development.

• Employees in production, operations, and service departments.

• Administrative development and continuous improvement staff.

• Professionals seeking a solid foundation in modern quality management practices.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the fundamental concepts of quality management and its role in enhancing organizational performance.

• Develop the ability to build and document quality management systems according to international standards.

• Enhance skills in process analysis and identifying weaknesses.

• Design effective improvement plans that support continuity and development.

• Apply sustainable quality practices confidently and efficiently in the workplace.

• Core Concepts of Quality Management

  • Understanding the nature of quality and its role in organizational development.

  • Linking customer expectations with quality requirements.

  • Key elements that underpin product and service quality.

• Evolution of Modern Quality Methodologies

  • Historical stages of quality development.

  • The relationship between quality and institutional improvement processes.

  • Global trends influencing contemporary quality systems.

• Components of an Effective Quality System

  • Organizational structure to support quality initiatives.

  • Essential documentation and system standards.

  • Role and responsibility distribution for systematic implementation.

• Planning and Implementing the System

  • Identifying core organizational processes.

  • Developing work procedures linked to clear performance indicators.

  • Ensuring compliance with recognized international standards.

• Overview of Quality Standards

  • Fundamental principles of ISO 9001.

  • The importance of documentation for accurate performance.

  • Evaluating process compliance with applied standards.

• Internal Quality Auditing

  • Planning and executing effective audits.

  • Preparing process-specific checklists.

  • Analyzing audit results and identifying improvement points.

• Quality Analysis Tools

  • Using process mapping to study workflows.

  • Cause-and-effect analysis for identifying root problems.

  • Assessing workflow to reduce waste and increase efficiency.

• Performance Improvement Methodologies

  • Developing data-driven improvement plans.

  • Implementing corrective actions in operational processes.

  • Monitoring the impact of changes and documenting results.

• Risk Assessment in Quality Systems

  • Identifying sources of risk within processes.

  • Prioritizing risks based on their impact.

  • Developing measures to mitigate potential risks.

• Sustaining Quality Management Systems

  • Maintaining system readiness and effectiveness.

  • Promoting a culture of quality among employees.

  • Designing long-term plans to support institutional continuity.