The Certified Healthcare Facility Manager (CHFM) course offered by the British Academy for Training and Development is designed to equip participants with the essential knowledge and skills needed to manage healthcare facilities effectively and efficiently. The CHFM certification is one of the most recognized professional qualifications in healthcare facility management. This course focuses on the key concepts and skills required to manage, maintain, and improve healthcare facilities while adhering to global standards.

Through this course, participants will gain insights into strategic planning, facility design, risk management, regulatory compliance, and the use of modern technologies in improving healthcare environments. The course is designed to help current and aspiring managers in healthcare facilities strengthen their abilities to handle contemporary challenges and enhance their overall competency in managing healthcare facilities.

Who Should Attend?

• Healthcare facility managers seeking CHFM certification.
• Professionals working in healthcare facility management.
• Leaders in healthcare settings.
• Professionals working in the maintenance and management of healthcare facilities.
• Anyone interested in obtaining CHFM certification.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• The fundamental principles of healthcare facility management, including strategic planning and operational efficiency.
• How to implement healthcare facility management systems in compliance with regulatory standards and best practices.
• Develop strategies to ensure safety and health within healthcare facilities, including risk management and regulatory compliance.
• Handle technical challenges related to the design, maintenance, and operations of healthcare facilities.
• Prepare and analyze operating budgets and financial planning for healthcare facilities.
• Enhance the working environment within healthcare facilities to provide the best care for patients and staff.

• Basics of Healthcare Facility Management
  • Understanding the role of a healthcare facility manager in improving the healthcare environment.
  • Types of healthcare facilities (hospitals, clinics, medical centers) and their management.
  • Key principles of healthcare facility management and strategic planning processes.
• Healthcare Regulations and Standards
  • Overview of local and international regulations that govern healthcare facility management.
  • The importance of compliance with healthcare standards to ensure quality service.
  • The role of regulatory bodies and their impact on healthcare facility operations.
• The Role of the Healthcare Facility Manager
  • Setting priorities for an effective healthcare environment.
  • Improving operational efficiency and effectiveness in healthcare facilities.
  • Key management skills for sustaining high-level healthcare delivery.
• Strategic Planning in Healthcare Management
  • The basics and steps involved in strategic planning for healthcare facilities.
  • The role of strategic planning in achieving long-term goals for healthcare facilities.
  • Tools and techniques for developing and implementing strategic plans.
• Internal and External Environmental Analysis
  • Analyzing internal operational processes and challenges in healthcare facilities.
  • Understanding the external economic, political, and social factors that influence healthcare management.
  • Identifying risks and opportunities within the healthcare environment.
• Key Performance Indicators (KPIs) in Healthcare Facilities
  • Defining and setting KPIs for healthcare facilities.
  • Using data to assess performance and make strategic decisions.
  • How to enhance KPIs for better operational outcomes.
• Managing Operations in Healthcare Facilities
  • Understanding the day-to-day operational processes in healthcare facilities.
  • Improving workflow efficiency and increasing operational performance.
  • Managing both clinical and administrative teams within healthcare facilities.
• Facility Design and Planning
  • The principles of healthcare facility design and space planning.
  • Managing environmental factors such as air quality, water systems, and safety regulations.
  • Design standards for healthcare facilities tailored to different functional needs.
• Healthcare Facility Supply Chain Management
  • Techniques for managing healthcare facility supplies.
  • Best practices for inventory control of medical supplies and equipment.
  • Ensuring the availability of necessary supplies at the right time.
• Fundamentals of Risk Management
  • Understanding the concept of risk management in healthcare facilities.
  • Identifying and assessing risks related to healthcare facility management.
  • The importance of risk evaluation and mitigation strategies.
• Monitoring and Analyzing Risks in Healthcare Environments
  • Tools and techniques for analyzing and managing risks in healthcare settings.
  • Identifying risks that could impact patient and staff safety.
  • Effective strategies to minimize operational risks.
• Emergency Response and Disaster Recovery Planning
  • Developing emergency plans and response strategies.
  • Training staff for emergency situations and disaster recovery.
  • The role of leadership in managing crises and emergency situations in healthcare facilities.
• Preparing Budgets for Healthcare Facilities
  • How to prepare effective operating budgets for healthcare facilities.
  • Tools for financial forecasting and long-term planning.
  • Assessing and managing the financial health of a healthcare facility.
• Cost Management in Healthcare Facilities
  • Techniques for managing costs and reducing unnecessary expenditures.
  • Developing strategies for financial efficiency and cost reduction.
  • Identifying and managing variable and fixed costs within the healthcare sector.
• Financial Performance Analysis
  • How to analyze financial data to evaluate the performance of healthcare facilities.
  • Financial ratios and benchmarks for healthcare facility management.
  • Monitoring cash flow and maintaining financial sustainability.
• The Importance of Safety in Healthcare Facilities
  • Basic principles of safety management in healthcare environments.
  • Ensuring safety for both patients and healthcare workers.
  • Policies and protocols to safeguard against hazards in healthcare facilities.
• Quality Assurance in Healthcare Facility Management
  • Developing and implementing quality assurance systems.
  • Tools and techniques for measuring and improving healthcare quality.
  • Ensuring continuous quality improvement in patient care and facility operations.
• Compliance with Safety and Quality Standards
  • Understanding international and local safety and quality standards for healthcare facilities.
  • Strategies for meeting compliance and improving safety outcomes.
  • Monitoring and auditing quality and safety performance.
• Effective Leadership in Healthcare Management
  • Key leadership qualities required in healthcare facility management.
  • Motivating teams and leading operational activities effectively.
  • Building strong relationships between management and staff.
• Performance Management in Healthcare Facilities
  • Evaluating employee performance in healthcare settings.
  • Setting performance expectations and aligning them with facility goals.
  • Providing feedback and improving team performance through continuous support.
• Change Management and Continuous Improvement
  • Leading change in healthcare environments.
  • Managing organizational change and fostering a culture of continuous improvement.
  • Techniques for overcoming resistance to change and implementing new practices.
• Comprehensive Review of Key Topics
  • Reviewing the essential concepts and knowledge gained throughout the course.
  • Final review of major topics related to the CHFM certification.
  • Q&A sessions to clarify doubts before the exam.
• Exam Preparation Strategies
  • Effective strategies for preparing for the CHFM certification exam.
  • Time management tips and techniques for exam success.
  • Final review of the key materials and resources for further study.