This course relies on active participation as a core activity when working on business scenarios and case studies to impart critical knowledge and skills about the management function and its core activities. It also utilizes assessment and group debriefs to help participants explore their preferred management and leadership styles.

Who should attend?

Department heads, senior supervisors, managers and others who need to develop or sharpen their managerial skills.

How attendees will benefit?

After completion of the programme, delegates will have the knowledge and skills to:
• Recognize the various management functions and the skills associated with each one of them
• Develop key managerial competencies essential in conducting related tasks and activities
• Apply a coaching approach to improve performance and maximize results
• Distinguish between types of motivational approaches and when to utilize each
• Employ a variety of analytical and problem-solving tools and methods when dealing with business challenges
• Improve essential leadership habits critical to the success of a professional manager

Management
o Defining the organization
o Defining management
▪ Identifying the professional manager
▪ What do professional managers do?
▪ Professional managers and business ethics
o Management: art or science?
o Factors which impact the management function
o Essential managerial functions
o The 6 steps in planning
• Managerial competencies and styles
o Defining a competency
o Key competencies for a professional manager
o A review of different management styles
o Factors that influence management styles
o Reasons why some managers fail
• Effective coaching for professional managers
o Coaching versus management
o Coaching and the competency iceberg
o Impact of coaching on workplace environment
o 5 powerful words in coaching
• Management and motivation
o Defining motivation
o Key motivational theories professional managers should be aware of
o Leading towards a motivated work environment
▪ Job design
▪ Goal setting
▪ Performance feedback
▪ Reward systems
o Motivating a multi-cultural workforce
• Managing business challenges
o 10 challenges facing professional managers

A rational approach to managing problems and finding solutions
o Business tools for professional managers
• Management and leadership
o Defining leadership
o Differences between leaders and managers
o The 6 levels of leadership
o Leadership characteristics and habits of professional managers
o Personal Action Plan