Impressions often form within the first seven seconds of an encounter, and it is difficult, if not impossible, to change those impressions. This course will help you make a first impression. It deals with how to treat others in the work environment, taking into account differences in culture and region. And because business discussions are often over lunch or dinner, table skills and etiquette also influence the other person's opinion of you as a potential business partner. This course will give you tips on how to apply sound ethical standards and business etiquette in many different environments. Many diplomatic "accidents" occur because individuals do not understand different standards and protocols. In this course we will introduce the international rules regarding protocol to be implemented during official events and visits.

Who should attend? 

• Personnel officials.
• Public relations specialists.
• Managers of VIP offices.
• Event organizers.
• Personal assistants.
• Employees in the field of hospitality.
• All whose work requires dealing and interacting with important people in the government and private sectors.

How attendees will benefit? 

After completion of the course, you will know: 

• Act correctly in both social and business situations.
• Interact and communicate effectively with different types of guests.
• Demonstrate personal and professional behavior.
• Planning VIP visits and official events while fulfilling the role of the ideal host.
• Apply proper communication etiquette.
• Implement different forms of protocol and etiquette from different cultures, countries and regions.

• The importance of etiquette at work.
• The importance of the protocol at work.
• Why are ethics important?
• Create a correct image of the institution.
• Principles of successfully communicating.
• Levels of communication and acquaintance.
• Elements of the communication process.
• Aspects of the communication process.
• Barriers to effective communication.
• Overcoming communication barriers.
• Key communication skills.
• Etiquette of listening.
• Personal and professional conduct.
• Etiquette for formal occasions.
• Dealing with difficult personalities.
• International business etiquette.
• Cultures and customs.
• Planning for VIP hosting.
• Preparation for official visits.
• Protocol in events and conferences.
• The main qualities of the ideal host.
• Seat arrangement strategies.
• Risks and contingency planning.
• Mistakes to be avoided.
• Etiquette of using the phone.
• Meeting etiquette.
• Etiquette for writing an email.
• Titles and guiding phrase forms.
• Exchanging gifts.
• Changes in etiquette and protocol.
• Administrative protocol.
• Flags, anthems and slogans.
• Embarrassing situations and solutions.