The British Academy for Training and Development offers this training program on Management of Crises and Disasters Before and During Their Occurrence Efficiently and Effectively, with the aim of empowering individuals and institutions to efficiently and effectively handle emergencies and critical situations.

In light of the increasing frequency and diversity of threats—whether natural, human-made, or technological—it has become essential to possess the skills of proactive planning and systematic rapid response to manage crises in a way that safeguards lives, protects property, and ensures business continuity.

This program covers modern concepts and practical methodologies that ensure institutional readiness before a crisis occurs, and how to make sound decisions under pressure during a crisis. It also provides a comprehensive overview of coordination mechanisms among stakeholders, as well as the importance of adaptive leadership and effective communication during crises.

Who Should Attend?

• Directors of emergency and response departments in public and private sector institutions.

• Safety and security officers in critical infrastructure and public facilities.

• Personnel in civil defense, Red Crescent, ambulance, and relief services.

• Senior management staff involved in emergency decision-making.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the phases of crises and methods for preparedness and prevention.

• Develop effective response plans to minimize the impact of disasters when they occur.

• Master leadership and decision-making skills under crisis pressure.

• Comprehend institutional coordination and internal/external communication during disasters.

• Apply risk assessment methodologies and scenario analysis techniques.

• Definition of Crises and Types of Disasters

  • Differences between crisis, disaster, and problem

  • Various classifications of disasters: natural, human-made, technological

  • Characteristics of crises and their impact on institutions

• Principles of Successful Crisis Management

  • Core pillars of crisis management

  • The role of organizational resilience in facing disasters

  • The relationship between planning and readiness

• Developing Emergency and Response Plans

  • Steps to develop a comprehensive response plan

  • Difference between emergency plans and business continuity plans

  • Incorporating potential scenarios into planning

• Risk Assessment and Impact Analysis

  • Methodologies for assessing the likelihood and impact of crises

  • Identifying critical points within the organization

  • Documenting analysis results in the emergency plan

• Decision-Making Mechanisms Under Pressure

  • Phases of decision-making in high-pressure situations

  • Avoiding common mistakes during crises

  • Enhancing decision-making speed and efficiency through pre-crisis training

• Leading Response Teams During Crises

  • Field leadership and remote leadership skills

  • Managing multidisciplinary emergency teams

  • Directing efforts toward urgent objectives

• Effective Internal and External Communication

  • Building secure and reliable communication channels

  • Crafting public messages and media communications

  • Coordinating with relevant authorities and higher command

• Information Management and Data Flow

  • The importance of accurate information in decision-making

  • Controlling rumors and misinformation

  • Utilizing real-time information and emergency management systems

• Recovery of Critical Operations Post-Crisis

  • Recovery plans and institutional reconstruction

  • Reducing the economic and organizational impact of disasters

  • Strengthening business continuity after disruption

• Post-Crisis Performance Analysis and Process Improvement

  • Evaluating the effectiveness of plans and decisions made

  • Documenting observations and lessons learned

  • Reviewing policies and enhancing future readiness