The British Academy for Training and Development offers a diploma in Quality Management, which represents a culture rather than a system to be followed. Therefore, it is considered the best way to involve employees and management in the process of continuous improvement in the provision of services and products. It is a combination of quality and management tools that seek to achieve business development and increase in addition to reducing losses resulting from incorrect and unhelpful practices. This diploma also focuses on clarifying the concepts and methodologies of quality management in the provision of services and products.

Who Should Attend?

• Managers, department heads, supervisors, coordinators and all workers in the field of quality management.
• Graduates from institutes and universities.
• Those interested in quality management.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• The concept of quality and its relationship to competitiveness and customer service.
• The importance of quality and working according to specifications and standards.
• How to adhere to the Total Quality Management approach through the application of effective leadership.
• How to integrate Total Quality Management with the general policy and strategy of work.
• Setting policies, strategies and objectives according to the Total Quality perspective.
• Methods of making improvements to internal processes in institutions through the latest scientific tools.
• Design, innovation and continuous improvement in order to obtain quality.
• Identifying the most important competitive standards and specifications that contribute to achieving total quality.
• Methods of measuring performance and the improvement cycle in work.

• Introduction to Quality Management
  • Definition of quality and its importance in organizations.
  • History of quality management: from inspection to total quality management.
  • Basic principles of quality management.
• Quality management standards
  • Learn about ISO 9001 standards and their importance.
  • How to apply quality standards in organizations.
  • Certifications and compliance.
• Quality management tools
  • Learn about basic tools such as: (5S, DMAIC, PDCA)
  • Using charts (such as: Pareto chart, cause and effect diagram).
• Measuring performance and quality
  • How to measure performance using key performance indicators (KPIs).
  • Data collection and analysis strategies.
  • Statistical analysis tools.
• Quality culture in the organization
  • The importance of quality culture and its role in organizational success.
  • Strategies for building a quality culture.
• Continuous quality improvement
  • The concept of continuous improvement (Kaizen)
  • Strategies for implementing continuous improvement.
• Risk management in product quality
  • Understanding risk management and its importance in quality assurance.
  • Risk analysis techniques such as (FMEA)
  • How to develop a risk management plan.