The British Academy for Training and Development offers a course on Total Quality Management Systems, as total quality management and institutional excellence is considered one of the most important modern sciences that companies rely on at the present time. The British Academy for Training and Development holds training courses in total quality management and institutional excellence due to the great importance it has. The science of quality management and the great importance it holds for companies, and the additional value that these training courses in total quality management and institutional excellence provide to participants, whether at the individual or corporate level.
In light of the great competition between modern institutions, the science of total quality management and institutional excellence has become one of the most important standards in measuring the ability of institutions to truly compete, as total quality management and excellence is considered a reason for the success of the company’s work and its leadership in the market.

Who Should Attend?

• Managers and heads of quality departments in organizations.
• Employees concerned with total quality management.
• Employees concerned with developing their skills in quality management and ensuring its continuity, and who contribute to developing the organization’s strategy.
• Quality control managers.
• Quality development managers.
• Managers at senior and middle levels of product, operations, production and general management.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Basic systems, concepts and quality specifications.
• Total quality management from a modern perspective.
• Comprehensive quality control.
• Achieving quality in all work areas and departments within the organization.
• Ensuring and controlling quality and its continuity.
• The most important total quality management systems.

• Introduction to total quality management:
  • Definition of total quality and its history.
  • The importance of quality in achieving competitive success.
  • Basic principles of total quality management systems.
  • The difference between traditional quality and comprehensive quality.
• The main concepts of total quality management systems:
  • Excellence and continuous improvement.
  • Customer satisfaction.
  • Employee engagement.
  • Comprehensive strategy.
  • Quality-oriented processes.
  • Consistency and goal orientation.
• Stages of implementing total quality management systems:
  • Planning: setting goals, analyzing risks, and developing plans.
  • Implementation: Implementing plans, applying systems, and achieving improvement.
  • Verification: monitoring performance, measuring results and analyzing.
  • Correction: Taking corrective action and applying continuous improvement.
• Quality tools and techniques:
  • Root cause analysis.
  • Process maps.
  • Statistical Process Control (SPC).
  • Diffusion maps.
  • Quality inspection.
  • Statistical tests.
  • Continuous improvement techniques such as PDCA (Plan-Do-Check-Act), Six Sigma and Lean Management
  • How to use these tools to improve quality and increase efficiency.
• Quality systems:
  • Review internationally recognized quality systems such as ISO 9001 and their importance.
  • How to apply the requirements of these systems and benefit from them to improve operations.
• Quality applications in the organization:
  • Study cases and practical applications of total quality concepts in various fields such as manufacturing, services, health care, and others.
  • Review successful examples and lessons learned from other experiences.
• Change management and continuous improvement:
  • How to manage change processes and apply continuous improvement techniques.
  • Promoting a culture of innovation and stimulating initiative within the organization.
• Performance measurement and monitoring:
  • How to define key performance indicators (KPIs) and monitor performance.
  • Using data and information to make strategic decisions.
• Total quality management and sustainability:
  • How to include comprehensive quality concepts in sustainability strategies.
  • Maintaining quality levels and achieving sustainable development in performance.
• Challenges and opportunities in applying total quality management:
  • Resistance to change.
  • Corporate culture.
  • Risk analysis.
  • Digital transformation.
  • Innovation and creativity.
  • Achieving sustainability.
  • Legal and regulatory challenges.
• Strategies to achieve success in total quality management:
  • Effective leadership.
  • Directing employees.
  • Stimulating innovation.
  • Promoting a culture of quality.
  • Benefit from modern technologies.
  • Listening to the voice of the customer.
  • Achieving competitive excellence.