“The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.” -John Maxwell, all managers and supervisors are, by definition, leaders in their workplace. Critical leadership skills are necessary for success as a supervisor or manager. 

training course provided from the British Academy for Training and Development (BATD) is designed to give participants an understanding of key management and leadership skills, methods, processes and procedures, as well as practice on techniques. The principles used are easily adapted to any type of organisation or individual’s management role. 

Who should attend? 

• Personnel who have recently been appointed to a new management or supervisory position 
• Those who are desirous of a managerial/supervisory position or those established managers / supervisors who have not had formal training 
• Those who are responsible for managing any type of group or team and representatives of all functional disciplines from any type of industry, business or organization, including the service industry 

How attendees will benefit? 

After completion of the programme, delegates will be able to: 

• Understand and develop skills necessary for new managers / supervisors 
• Learn how to set goals and plan effectively and efficiently 
• Develop abilities to support strategic thinking and customer focus 
• Learn how to establish and maintain effective time management techniques 
• Develop and use positive techniques to build effective working relationships 
• Apply concepts of team building, team performance and motivation 
• Understand how to develop productive communication techniques 
• Understand the importance of performance standards, goals and objectives 
• Develop personal and team action plans to accomplish work and improve performance 

Course Content:  

• Leadership Skills Required of a New Manager / Supervisor 
  • Understanding of your management and supervisory leadership skills and development needs 
  • Challenges managers and supervisors face in a VUCA world 
  • The difference between leadership and management and the role of the manager 
  • Identifying how organisations evolve and change over time 
  • The new thinking about leadership in today’s successful organisations 
  • Understanding the managers role in supporting strategic management and customer focus 

• Importance of Goal Setting and Planning for a New Manager / Supervisor 
  • Developing goals and objectives that align with the company’s strategic and business plan 
  • Developing and maintaining personal goals, objectives and actions 
  • Developing a concept of planning based on recognised tools and approaches and standardised principles 
  • Identifying the role of stakeholders in effective planning 
  • Using a planning process to set planning goals and get work started 
  • Developing and implementing goals and plans with your team 

• Time Management and Communication as Effective Disciplines for New Managers / Supervisors 
  • Understanding how time is used in the working situation by self and others 
  • Determining the challenges for effective time management 
  • Using a process to identify time issues and solutions to the issues 
  • Learning how delegation and empowerment are used in time management 
  • Using effective communication to foster efficiency 
  • Understanding the impacts of verbal and non-verbal communication on time management and performance 

• How New Managers / Supervisors Build Effective Working Relationships 
  • Characteristics of effective working relationships 
  • Identification of the personal communication and relationship building styles and approaches 
  • Exploring your strengths and challenges when building working relationships 
  • Tools and approaches to support the development of trust with colleagues and others 
  • Understanding stages of team development and how it can be supported and managed 
  • Understanding how to work effectively with different personalities and styles 

• Developing Personal and Work Group Improvement Plans 
  • Encouraging and supporting innovation and creativity leading to improvements 
  • Understanding and managing interpersonal work group dynamics and relationships 
  • Identification of the differing responses to change within teams and colleagues 
  • Dealing with change resistance 
  • Developing action plans for personal and work group improvement