KPI and performance measurement development is a discipline that involves articulating what an organization is trying to accomplish and then identifying the most meaningful and useful indicators of success. Simply selecting standard measures from a long list of possible measures is not effective.  

Performance measures, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation. KPIs also help with analysis of the gap between actual and targeted performance, and with measurement of organizational effectiveness and operational efficiency. Operational measures, project measures, risk measures, and employee measures provide an early-warning system throughout an organization to help improve performance. Meaningful and strong KPIs provide insight into whether strategies are working, whether programs, projects and services are on schedule, on budget, and delivered effectively. KPIs focus employees' attention on what matters most to success, and allow for measurement of accomplishments. 

 The KPI professional program provided from British Academy for Training and Development provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develop their skills through a series of practical application exercises. Delegates are taught how to use several tools, including the logic model and cause and effect, that are used by organizations around the world. 

Who should attend the Key Performance Indicators (KPI) training? 

• Teams or individuals with performance measurement/ management responsibility  
• Senior managers or leaders who are establishing, leading, and managing performance management and/or measurement programs and systems  
• Managers, planners and analysts who are part of a strategic planning and management team and are seeking the best practical ideas for improving organizational performance  
• Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management portfolio management or other measurement systems  
• Managers, planners, or analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements  
• Budget analysts who need performance information to formulate budgets and evaluate programs  

How attendees will benefit? 

After completion of the KPI programme, delegates will have the knowledge and skills to: 

• Learn best practice techniques to more effectively and efficiently develop, deploy and manage KPIs as part of a strategic management system  
• Understand important business drivers that ensure a successful performance measurement system implementation  
• Contribute to organizational success by measuring what matters most  
• Apply what you have learned to your own organization's performance measurement architecture  
• Bring their measures to life in a consistent way, using the right data and with the right ownership  
• Design insightful and actionable reports and dashboards that focus discussion on improvement  
• Clearly see the real signals from their measures about whether performance is improving or not  
• Communicate performance information throughout the organization to better inform decision making  
• Convincingly hit performance targets, and make measurement about transformation  
• Recognize performance management as a key strategic and competitive differentiator  
• Understand theory and application of corporate performance management through Balanced Scorecards (BSCs) and other frameworks for developing KPIs  
• Create buy in and a culture of continuous performance improvement to enthusiastically own performance measurement and improvement  
• Drive performance-informed budgeting and accountability  
• Develop best practice KPIs, performance targets, and management dashboards  

 Introduction to KPIs and KPI Development  

• Introduction to Application Exercises, KPI Case Studies, Tools, Templates, and Supplemental Resources  
• Introduction to KPIs and Strategic Management  
• Different Types of KPIs  
• Understanding Strategic Context and Goal Setting  
• Developing and Mapping Strategic Objectives  
• Creating the Right Performance Measurement Culture to Build Buy-in  

 Performance Measure Development Process  

• The Process of Developing Performance Measures  
• Describe the Intended Result(s)  
• Understand Alternative Measures  
• Using the Logic Model to Develop Alternative Measures  
• Using the Process Flow Analysis to Develop Alternative Measures  
• Understand Alternative Measures, cont.  
• Using the Cause-Effect Analysis to Develop Alternative Measures  
• Select the Right Measurement(s) for Each Objective  
• Define Composite Indices as Needed  
• Set Targets & Thresholds  
• Define and Document Selected Performance Measures  

  Application – Different Types of Measures  

• Course Application Project Introduction and KPI Case Studies  
• Application: Develop Measures for Your Own Organization  
• Developing Measures for Strategy Execution  
• Developing Measures for Operations  
• Developing Measures for Projects  
• Developing Measures for Employee Performance  
• Measuring and managing risk: developing KRIs (Key Risk Indicators)  

KPI Advance Topics and Delegate Presentations 

• Creating KPI Alignment by Cascading Objectives  
• Managing Strategically with Performance Information  
• KPI Development Application Project for Delegate Organizations  
• Final Participant Application Project Presentation and Discussion