The British Academy for Training and Development offers this training course "Managing Risk and Improving Quality at Healthcare Institutions" to equip professionals in the healthcare sector with the tools and frameworks needed to build effective systems that ensure high-quality services, patient safety, and reduced operational risks. In a fast-paced and complex healthcare environment, quality and risk management are essential pillars for achieving institutional excellence and better health outcomes.

This course focuses on internationally recognized concepts and practices in healthcare quality and risk management. It presents strategies for continuous improvement, tools for performance evaluation, and mechanisms for managing adverse events. The content is designed to serve both public and private healthcare organizations and emphasizes the importance of cultivating an organizational culture centered on safety and quality.

Who should attend?

• Hospital and healthcare facility managers seeking to enhance institutional performance and minimize risks.

• Medical and nursing staff involved in implementing patient safety and quality policies.

• Quality and risk management professionals working within healthcare environments.

• Healthcare consultants and accreditation assessors focused on institutional evaluation and compliance.

Knowledge and Benefits:

After completing the program, participants will be able to master the following: 

• Understand core principles of risk management and how they apply in healthcare environments.

• Develop effective systems for quality improvement and error reduction.

• Utilize risk analysis and reporting tools to enhance institutional performance.

• Foster a culture of quality and safety among healthcare teams.

• Align internal systems with national and international accreditation standards.

• Introduction to Healthcare Quality

  • Definition and dimensions of healthcare quality

  • Objectives of quality improvement

  • Connection between quality and patient safety

• Understanding Healthcare Risk Management

  • Types of risks in healthcare institutions

  • Clinical vs. administrative risks

  • Importance of preventive risk assessment

• Pillars and Dimensions of Quality

  • Efficiency and effectiveness

  • Patient satisfaction and experience

  • Continuous improvement as a strategy

• International Healthcare Quality Standards

  • ISO 9001 in healthcare settings

  • Joint Commission International (JCI) accreditation

  • Local regulatory bodies and compliance

• Quality Management Systems (QMS)

  • Key components of a successful QMS

  • Performance and quality indicators

  • Aligning quality with institutional mission

• Continuous Quality Improvement (CQI) Programs

  • PDCA (Plan-Do-Check-Act) cycle

  • Gap analysis and process reviews

  • Sustainable development strategies

• Types of Risks in Healthcare Facilities

  • Clinical safety risks

  • Infrastructure and security risks

  • Legal and regulatory risks

• Risk Analysis and Assessment Methods

  • Root Cause Analysis (RCA)

  • Failure Mode and Effects Analysis (FMEA)

  • Risk probability and severity assessment

• Developing a Risk Management Plan

  • Core components of an effective plan

  • Risk prioritization techniques

  • Organizational response strategies

• Key Performance Indicators (KPIs)

  • Identifying and selecting meaningful KPIs

  • Using data to enhance performance

  • Linking indicators to strategic objectives

• Culture of Patient Safety

  • The "no-blame" approach

  • Leadership’s role in safety culture

  • Engaging staff in improving safety practices

• Incident and Error Reporting Systems

  • Importance of structured reporting

  • Data confidentiality and employee motivation

  • Turning errors into learning opportunities

• The Seven Quality Management Tools

  • Flowcharts and process mapping

  • Pareto diagrams

  • Fishbone (Ishikawa) diagrams

• Process Analysis and Optimization

  • Techniques for streamlining processes

  • Eliminating redundancy and waste

  • Data-driven decision-making

• Using Statistics in Quality Management

  • Data collection and interpretation

  • Understanding variation and control

  • Statistical Process Control (SPC) tools

• Role of Leaders in Driving Quality

  • Vision and motivation

  • Empowering cross-functional teams

  • Evidence-based leadership approaches

• Change Management in Healthcare Settings

  • Steps for effective change implementation

  • Overcoming resistance to change

  • Promoting a culture of innovation

• Multidisciplinary Quality Teams

  • Team structure and collaboration

  • Defining responsibilities and roles

  • Monitoring progress and outcomes

• Understanding Healthcare Accreditation

  • Goals and impact of accreditation

  • Role of national and international accrediting bodies

  • Benefits for patients and institutions

• Preparing for External Audits and Surveys

  • Conducting internal audits

  • Staff training and readiness

  • Documentation and recordkeeping systems

• Post-Accreditation Improvement Plans

  • Analyzing survey results

  • Developing corrective action plans

  • Integrating findings into operational strategy

• Organizational Knowledge Management

  • Capturing lessons learned

  • Knowledge sharing across departments

  • Ongoing training and development

• Measuring the Return on Quality and Risk Investments

  • Cost of errors and inefficiencies

  • Enhancing operational effectiveness

  • Financial impact of quality initiatives

• Strategic Planning for Quality and Risk

  • Aligning with long-term institutional goals

  • Setting improvement priorities

  • Periodic monitoring and evaluation