Medical secretarial work plays a vital role in organizing operations within health centers and both public and private clinics. Typically, individuals in this position have specialized training in secretarial and administrative tasks, complemented by a medical background. The secretary's responsibilities include scheduling appointments for doctors, preparing reports, and answering phone calls. However, the role goes beyond these tasks; it involves organizing, coordinating, and securely storing all patient records, information, and data for easy access when needed. Consequently, effective time management and organization are critical components that contribute to achieving quality standards in health centers. The British Academy for Training and Development emphasizes the significance of this role in enhancing healthcare services.

Who Should Attend?

• Graduates of the College of Business Administration and Secretarial Studies.
• Those interested in working in the management of clinics and medical secretarial work.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Procedures for receiving visitors and patients.
• Practical methods for keeping patient records.
• Processing incoming and outgoing mail for the medical institution.
• How to prepare statements, reports and research for each patient.
• Transfer and formulate complaints received about administrative and medical work to the director.
• How to manage interview schedules, work and meetings for the hospital director and department heads or the doctor's schedule within the private clinic.

• Introduction to Medical Secretarial
  • Definition of Medical Secretarial and its importance in the health sector.
  • The difference between medical secretarial and general secretarial.
• Basic skills of medical secretarial
  • Effective communication skills (oral and written).
  • The importance of service orientation and professional behavior.
• Appointment management and scheduling
  • How to organize and coordinate appointments.
  • Using electronic reservation systems.
• Medical records and their management
  • Types of medical records and how to deal with them.
  • Methods of maintaining privacy and confidentiality of information.
• Dealing with patients and visitors
  • Skills of communicating with patients and providing support.
  • How to deal with complaints and difficult situations.
• Management of medical documents and reports
  • How to prepare medical documents and reports.
  • Organize electronic and paper files.
• Working with the medical team
  • Understanding the different roles in the medical team.
  • How to coordinate between different departments.
• Basics of accounting in the medical field
  • Understanding bills and health insurance.
  • How to process payments and claims.
• Time management skills
  • Effective time management strategies.
  • Using planning tools to organize tasks.
• Basics of medical documentation
  • Rules of good documentation and its importance.
  • How to write medical notes accurately.
• Crisis Management and Dealing with Stress
  • Strategies for Dealing with Stress in the Workplace
  • Crisis Management Techniques
• Enhancing Negotiation and Persuasion Skills
  • Foundations of Effective Negotiation in the Workplace
  • How to Use Persuasion Skills with Patients and Colleagues