Quality in hospitals is a need that is superior to the needs of other institutions and organizations. It is an immediate need. It assesses the results of medical health services before, during and after therapeutic medical intervention, a medical administrative requirement that corresponds to the type of services provided by the hospital that can not be faulted, deficient or neglected. It combines self-evaluation with regular administrative evaluation. Its objectives are in line with the general objectives of assessing performance in business organizations in various areas, including developmental and motivational objectives and developmental objectives. The components and the constraints interact with the same evaluation principles of the total quality system in facing the challenges and difficulties faced by beneficiaries and service providers, and between measuring physical and tangible elements of services, as well as between positive transactions and behavioral issues, and between traditional and modern methods.

The British Academy for Training and Development offers a Total Quality Management course in the health services sector to anyone who wants to improve their experience in the health services sector.

Who should attend?

Quality managers in health centers.

Those interested in health management who want to continue to specialize in this field.

How attendees will benefit?

Upon completion of the course program participants will be able to identify the following points:

• Interaction between the quartet systematic methodology and the quartet administrative system in defining health service characteristics, specialized institutional objectives and quality objectives.
• Work to achieve the strategic, planning and economic development drivers of health management.
• How to manage program operations and health quality projects, take the lead in contemporary management, improve the quality of health care and commitment of business leaders.
• Differences and conformity of quality and quality assurance of the administrative system of the quartet and administrative and technical quality and human and environmental quality.
• Identification of the most important elements of the administrative structure of the Quartet system.
• Application of management functions through TQM.

Course Content:

Quality Management in the Health Sector.

Theoretical studies and practical applications.

Objectives of Total Quality Management.

Quality Management System.

Total quality elements.

Improving the quality of health care.