Mystery shopping is a technique that has direct influence and effectiveness on activity of ministries and companies, this technique is adopted to achieve such qualitative improvement of administrative and operational performance within the various departments of the ministry, as mystery shopping depends in its public image on direct contact and dealing with the ministry and its offices. Consequently, the person in charge of mystery shopping is as close as possible to contact with the reality of this ministry, through this, it is possible for the ministry to be in the balance of gains and losses, more specifically, points of development and progress are determined in addition to working towards their support within the ministry. On the other hand, action is taken to determine points and reasons of defect or problems that may be occurring at the level of the whole ministry activity and every official there in particular, and working towards fixing such problems in the best possible and available ways and means according to a conception at which the mystery shopper may participate in its provision.

The British Academy for Training and Development offers a training course in mystery shopper to follow up the ministry activities to seek qualitative improvement of ministry performance for everyone interested in developing the work of ministries by applying the latest methods that support real assessment of work nature in the ministry.

Target audience of attending the training course in mystery shopper to follow up the ministry activities to seek qualitative improvement of ministry performance:

• Officers-in-charge of different ministries in the government.
• Managers of offices of administrative modernization and development in ministries.
• Managers of offices of the ministry work evaluation within the different ministries.
• Managers of administrative control department within the company.
• All staff of the field of developing and updating the ministry activity.
• All envoys sent by the prime minister within the framework of tasks of control of ministry activity.

How will participants get benefit from attending the training course in mystery shopper to follow up the ministry activities to seek qualitative improvement of ministry performance:

By the end of the course program, participants will already have identified:

• Role of mystery shopper in supporting and developing the kind and quality of the different services provided by the ministry.
• Way of monitoring the activities of officials in the ministry and all behaviors that may breach the standards of ideal work.
• Means adopted by mystery shopper to implement his plan of monitoring the activities and service level provided by the ministry.

• Objectives and aspects concerned by the person in charge of mystery shoppers that must be included in the final report.
• Information and statements that are collected and provided in the final report of the mystery shopper who sends it to the side that assigned him.

Among the course activities, everything about mechanisms, ways and method through which action is taken to apply mystery shopping on any of the ministries will be raised, as the course raises:

1) Role of mystery shopper in evaluating the service provided by the ministry after his direct contact with staff and officials in the ministry and recording his observations which include a lot of ideas, in particular:

• Commitment of officials in ministry to international standards of terms of professional work ethics in the ministry.
• Commitment of officials and office staff in ministry to arrive their offices by the given deadline of their official work hours, and also not to leave or walk away before the end of official work hours.
• Verifying the absence of any of the offensive actions in the ministry like (accepting bribes, nepotism, routing irregular transactions) and many other issues that would offend the ministry as a whole breach the work mechanism.
• Checking that the officials within the ministry and the persons in charge are committed to uniform and also preserving the dignity of the ministry.
• Controlling and monitoring the way of behavioral dealing between the officials within the ministry and the ordinary citizens in order to terminate some of their transactions,
• Monitoring the mechanism through which transactions of the ordinary citizen are conducted, and accordingly, mystery shopper plays the role of time measuring through making a complete transaction from its beginning to its end and records in the final report the time period needed by the transaction and the number of offices that he needed to pass through in order to terminate the transaction, and also the period he waited for by each office and taking his notes about an office in the ministry and every official separately to monitor accurately the defect place, as well as reference must be made to the official who plays a positive role in work for checking and transferring the useful work mechanisms.
• Monitoring the shortcomings that caused delay of the transaction process that is not available in the whole ministry and trying to record these shortcomings in the report and referring to them directly and determining the places that must be supplemented with such equipment that enforce pace and quality of work.
• In every enterprise or company or ministry, there are employees and creative officials who develop work methods and different ways that would support and facilitate the conduct of transactions of citizens, mystery shopper must highlight that used methods and ways used to try to generalize issues leading to development of activity of ministries.
• Monitoring situations of overcrowding in the days in which there are large numbers of auditors who are interested in making their transactions, and recording the way of dealing of the ministry to avoid overcrowding whether in the waiting rooms and mechanisms of rapid and emergent response that are followed and to be adopted by the officials in the ministry.