Mystery shopper is one of the latest modern means that have been resorted to in order to update administrative work within the minister or the company, and that is what is followed in developed and new countries but has not been applied yet among developing countries and third world countries. As mystery shopper depends in his general principle on sending a person who acts as a mystery shopper, the task of this mystery person is to wear the personality of a citizen who is interested in making his transaction within the ministry, so he takes his transaction and goes out for his own experience within the ministry with regard to making rounds of branch offices sequentially to the Minister's office, that is through various several rounds with the aim of reaching finally a way to form an image which is closer to reality about the status of the ministry and the activities of ministers within the ministry, and accordingly, the status of the ministry can be corrected, or replicating its successful experience to the remaining ministries. 

The British Academy for Training and Development offers a course in mystery shopper for evaluation and monitoring of activities of ministries for everyone interested in applying the method of mystery shopper within the minister or his own company to raise the standard of work and to be developed for the better.

Target audience of attending the course in mystery shopper for evaluation and monitoring of activities of ministries:

• Officers-in-charge of different ministries in the government.
• Managers of offices of the ministry work evaluation within the different ministries.
• Managers of administrative control department within the company.
• All staff of the field of developing and updating the ministry activity.
• All envoys sent by the prime minister within the framework of tasks of control of ministry activity.

How will participants get benefit from attending the course in mystery shopper for evaluation and monitoring of activities of ministries:

By the end of the course program, participants will already have identified:

• How to apply mystery shopping in their company or ministry for the reveal of work mechanism in the company.
• Learn how to draft reports of mystery shopper (mystery shopper form) in a professional way.
• How to form a table of tasks and objectives targeted by the mystery shopper in his visits to the ministry.
• Developing a comprehensive study and an initial image about the ministry position, minister activity, jobs and activities made so that the visits of the mystery shopper become constructive and purposeful.
• Determining services under the jurisdiction of minister to set the appropriate service at which he can track the whole transaction route.

The British Academy offers a course in mystery shopper for evaluation and monitoring of activities of ministries, by raising the most important points in this regard, as the course content includes:

A detailed explanation about the work nature of mystery shopper:

As all tasks that fall under the work mechanism are explained, these tasks include:

1) Reveal and monitor the work accuracy extent done by the minister and its conformity with the global standards of the high quality remarkable service.

2) Following up all staff under the umbrella of the minister, as mystery shopping is taking place and monitoring all the problems that they may suffer from, and also checking that they are committed to objectives and public policy of the ministry according to the international standards.

3) Examining and monitoring the nature of the place at which the service is provided which is the ministry, and attempting to control the availability of the necessary requirements within the ministry in order to offer a good service, and registering all the requirements needed by the ministry which are watched by the direct contact with the ministry departments.

4) Ensuring that the ministry meets all the requirements needed to provide a good service, and in the case of deficiencies, these deficiencies are registered in the final report of the mystery shopper.

Method of work division during the task of the mystery shopper in the ministry:

Achieving maximum objectives of visits must be considered, accordingly, work is divided in an accurate way and includes the task done by the mystery shopper through:

1) Setting a mechanism to reach the service needed to be checked and monitoring how to be provided by the ministry and the minister, this takes place by planning before making the visit and understanding the work mechanism in the ministry, as the mystery shopper must appear as a citizen and therefore goes according to the plans which will be followed by the citizen if he is interested to get the service.

2) To schedule the visit in an accurate way where the minster is present and the objectives of the visit may be achieved, contact takes place through several means may be through postal correspondence or phone call or fax, and also direct communication through the ministry official visit.

3) What is needed to be done during the visit, which is the most important phase in the phases of the mystery shopper visit, as the visit must include:

• collecting the most possible amount of information about the provided service and its quality and the activity of the minister and the ministry in general.
• Analyzing all information in terms of problems or the defect that may be present, and also developing general ideas and a vision about the reason of defect.
• Registering and attaching the information analysis by developing an initial vision for the appropriate and suggested solutions from the expert's point of view who played the role of the mystery shopper, in order to develop the ministry activity and supporting the ministry and the minster to provide a better level of service.