In order to offer this training course on crisis management and professional negotiation skills, we should first introduce the knowledge of crisis management, which is the administrative science specialized in all types of crisis in all its various categories. This science teaches how to deal properly with crises and overcome them by overcoming them. As well as predicting the short or long-term adverse effects that may result from them and avoiding them, in addition to how to solve the problems that may result from them, and the possibility of converting those problems from negative factors to positive factors, and thus reduce the losses resulting from those Crises as much as possible.

Is the degree of readiness of the organization, which can lead to its destruction or at least damage it, at the beginning of each crisis there is one thing very certain, no one knows exactly what the situation, but the crisis in general characterized by the characteristics and the sudden is to enter your office in the morning You can find out that your personal computer has stopped working so that all the plans and information that you spent in preparing and working for are lost weeks.

The characteristics of the crisis are also the loss or loss of information, you do not know who is causing it or how it will behave.

This crisis, there are many characteristics of the crisis that must be identified To be avoided somewhat and not to fall into any crisis hinder the functioning of organizations.

The Methodology

This crisis management course is based on two basic factors: crisis diagnosis and analysis. Without a proper crisis analysis, it is random to deal with it, lacks the scientific method and proper planning for crisis management. In addition, data and information are available on who makes the decision, or who diagnoses and classifies the crisis. As well as the approach and method of the course do not depend on the diagnosis and analysis of the crisis accurately to know the reasons behind the factors and help them, but also how to address them, identify the requirements for dealing with the crisis and respond to them, and who will do this.

This course is provided for the following categories:

This course is provided for many crisis management personnel and functions, such as heads of crisis management departments in all institutions, crisis and risk team leader, as well as team members, all individuals involved in crisis and risk management in a variety of departments and institutions.

Objectives:

After completion of the Course program, trainees will be able to master the following:

• Definition and concept of crisis.
• Classification of crisis types.
• The stages of the life cycle of a crisis.
• Previous stages warning of a crisis.
• Crisis Management Team Plans and Strategies.

Course Content:

By defining the science of crisis management, it is possible to arrive at the relevant tasks of crisis management, provided by the crisis management training course, as follows:

• Identify different types of crises and their differences and classify them through their degree of severity, as well as study them in detail and analyze the causes and consequences.
• The drafting of all important decisions, appropriate to the crisis and nature, and this step is called how to plan the management of various crises.
• Control the crisis, depending on the degree of classification, and work to reduce the effects and negative consequences, and thus address them and prevent their transformation from crisis to disaster.
• Learn how to fully control the psychological state of all individuals surrounding the framework and location of the crisis, and work on their rehabilitation to build psychological confidence again.
• Deal with each crisis according to the degree of severity, type, and through the studies and research that have been circulated about the crisis, as well as reference to the plans developed by the crisis management.
• Reduce the negative effects and consequences of crises, both short and long term.
• How to make the most benefit from the crisis, as well as the quality of the plans that were developed previously to manage the crisis, while learning and taking advantage of the negative effects resulting from them.
• The study of the size of the crisis and the extent to which this crisis has developed, the so-called "size of the phenomenon crisis", because of its clear impact on the strategies used to address them and track their results.
• Analysis of the general climate and the framework in which the crisis intensified and surrounded, from its beginning until that moment.