The Business Administration and Secretarial Activities course is an in-depth program designed for secretaries and office administrators who want to enhance their knowledge of business operations and build essential administrative skills. Covering key areas such as communication, scheduling, document management, and resource allocation, this course prepares participants to handle a variety of office tasks efficiently while supporting overall business objectives.

Through interactive exercises, practical examples, and real-world case studies, participants will gain hands-on experience in organizing and managing office workflows. By the end of the course, attendees will be equipped with the skills needed to provide high-quality support, streamline office tasks, and contribute meaningfully to business operations.

This course is ideal for administrative professionals who seek to broaden their skills in business administration and manage office activities effectively, thereby providing enhanced support for executives and teams.

Course Objectives:

1. Develop core business administration skills to support office management.
2. Learn effective communication techniques for clear, professional interactions.
3. Master scheduling, planning, and time management for efficient task execution.
4. Gain organizational skills to manage documents, records, and office resources.
5. Enhance skills in task prioritization, resource allocation, and follow-up.
6. Build competency in providing comprehensive support for executive and team needs.
7. Understand basic business processes and their relevance to secretarial roles.

Target Group:

• Secretaries, administrative assistants, and office managers looking to strengthen their administrative skills.
• Entry-level administrative professionals aiming to develop core business administration skills.
• Office support staff who wish to improve their organization and communication skills.

• Introduction to Business Administration for Secretarial Roles

  • Overview of business administration concepts
  • Key responsibilities of secretarial and administrative support in a business context

• Professional Communication Skills

  • Verbal and written communication techniques for professional settings
  • Email etiquette, phone handling, and meeting protocols

• Scheduling and Calendar Management

  • Techniques for effective appointment scheduling and coordination
  • Digital tools for managing calendars and time-sensitive tasks

• Document and Record Management

  • Organizing, storing, and retrieving documents efficiently
  • Digital filing systems and document security practices

• Time Management and Task Prioritization

  • Prioritizing tasks based on urgency and importance
  • Time-blocking techniques and managing interruptions

• Resource Management and Office Organization

  • Organizing office supplies and resources for efficient access
  • Space management and maintaining a productive workspace

• Support for Business Processes and Operations

  • Basic understanding of business workflows and operations
  • Providing support for finance, HR, and other business functions

• Event Planning and Coordination

  • Organizing internal and external meetings, conferences, and events
  • Logistics management and guest coordination

• Handling Confidential Information and Professional Ethics

  • Safeguarding sensitive information in a business environment
  • Ethical considerations and maintaining professional integrity

• Case Studies and Practical Applications

  • Real-life scenarios in business administration and secretarial work
  • Exercises in communication, organization, and scheduling