The British Academy for Training and Development offers a training course in Hotel Reception Skills for anyone who wants to own a tourist hotel that operates with an academic system and according to an advanced system. Hotels are one of the most important tourist facilities in all countries because the tourist will often go to a hotel to rent to stay in upon his arrival in the country, and from here we realize that the hotel will play the biggest role in giving the tourist a good impression of the country's image, and in the course we will tell you about how to work on the tourist's psychology and provide the finest services to reach his satisfaction. It is noteworthy that tourism management in its comprehensive sense is a set of tools and mechanisms to organize and improve tourism, and hotel management methods and patterns include good planning practices and integrated organization, taking into account operational priorities and controls.

Who Should Attend?

• Hotel managers and owners.
• Hotel reception managers.
• Tourist establishment owners.
• Those who wish to build a tourist hotel in a professional manner.
• Those working in hotels.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Managing the hotel in a systematic way and a professional hotel system.
• Teaching hotel workers how to deal with tourists from their arrival until their departure.
• Developing the hotel work system and concept.
• Giving course participants new ideas that contribute to supporting their hotel project.
• How to deal with and receive tourists, regardless of their nationality, Western or Arab.
• Introducing them to the most prominent marketing channels and their modern methods that will advance their project.
• How to conduct a quick interview by the receptionist with the tourist in which the employee markets the hotel services.

• Introduction to the hospitality industry
  • History and development of hospitality.
  • Importance of the hotel sector in the economy.
  • Types of hotels and services provided.
• Roles and responsibilities of the receptionist
  • Daily tasks of the receptionist.
  • Relationships between different departments in the hotel.
  • The importance of the receptionist's role in the guest experience.
• Basic skills in customer service
  • The concept of excellent customer service.
  • Techniques for dealing with customers effectively.
  • How to manage guest expectations.
• Effective communication
  • The importance of verbal and non-verbal communication.
  • Negotiation and problem-solving techniques.
  • Dealing with guest complaints.
• Check-in and check-out procedures
  • Check-in steps: verifying identity, providing information.
  • How to manage check-out: billing, handing over keys.
• Reservation and room management system
  • Understanding electronic reservation systems.
  • How to make changes and deal with reservations.
• Managing information and data
  • The importance of accuracy in data entry.
  • How to use systems to manage data.
  • The importance of protecting guest data and complying with legal regulations (such as GDPR)
  • Techniques to ensure information security.
• Hotel services
  • Understanding the different hotel services (rooms, restaurants, entertainment).
  • How to provide these services to guests.
• Dealing with payment systems
  • How to manage financial transactions and payment processes.
  • Understanding types of credit cards and dealing with electronic payments.
• Dealing with complaints and problems
  • Proactive strategies for dealing with complaints.
  • How to provide effective solutions to guests.
• Crisis management
  • Defining crises in the hotel context.
  • How to deal with emergency situations (such as bad weather, accidents).
• Enhancing the guest experience
  • Strategies to make the guest experience distinctive.
  • How to provide personalized services to guests.
• Marketing and public relations
  • The role of marketing in attracting guests.
  • How to build relationships with guests and motivate them to return.
• Dealing with work pressures
  • Time and stress management techniques in the hotel work environment.
  • The importance of mental health and how to maintain it.
• Developing personal skills
  • The importance of emotional intelligence at work.
  • How to improve teamwork skills.
• Preparing for the future
  • Professional development opportunities in the hospitality sector.
  • How to build an effective professional network.
• Understanding diverse guest cultures
  • The importance of cultural awareness in service delivery.
  • Interacting with guests from diverse cultural backgrounds.
• Sustainability in Hospitality
  • Understanding the importance of environmental sustainability in the hospitality industry.
  • How to provide sustainable services to guests.
• Innovation in hotel services
  • The latest trends in hotel innovation (such as the use of artificial intelligence).
  • How to adapt to changing guest needs.
• Negotiation and persuasion skills
  • Effective techniques in negotiating with suppliers and guests.
  • Persuasion strategies to improve customer service.