The British Academy for Training and Development offers this training program in European Excellence Model EFQM, designed to provide participants with in-depth knowledge and a comprehensive understanding of the institutional excellence framework, which is considered one of the most widely adopted models in Europe and globally for evaluating and improving organizational performance.

This program focuses on enabling participants to understand how to use the EFQM Model as a strategic tool for leading change, developing a work environment based on innovation and continuous improvement, and achieving sustainable results that reflect a balance between stakeholder expectations and organizational performance.

The program addresses the core elements of the model, including the nine criteria and the assessment methodology based on the RADAR logic, in addition to linking organizational performance to value creation. It also supports participants in translating theoretical principles into managerial practices that contribute to building a culture of excellence within their institutions.

Who should attend? 

• Executive managers and directors of quality and institutional development.

• Strategic planning officers in public and private sector organizations.

• Consultants and practitioners in performance management and institutional excellence.

• Personnel working in internal control and institutional evaluation units.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the foundations and criteria of the EFQM Model and its recent structural developments.

• Analyze gaps between the organization’s current state and excellence requirements.

• Apply the EFQM Model in designing strategic initiatives and institutional improvement plans.

• Use RADAR logic effectively in organizational assessment and planning.

• Develop an integrated understanding of how to embed a culture of excellence at all organizational levels.

• Historical Development of the EFQM Model

  • Origin of the model and reasons for its development

  • Major milestones in updating the framework

  • Reasons for adopting the model in European and global institutions

• General Dimensions of the Model

  • Overview of the three frameworks: Direction, Execution, and Results

  • Interaction between the dimensions to shape a culture of excellence

  • The position of leadership within the model structure

• Leadership Criterion

  • The role of leadership in defining vision and values

  • Leaders’ responsibility in supporting innovation and transformation

  • Mechanisms for strengthening trust within the organization

• Strategy Criterion

  • Developing a strategy aligned with the excellence model

  • Focusing on stakeholders in strategy formulation

  • Reviewing and updating strategy based on results and transformations

• People Criterion

  • Talent management aligned with excellence values

  • Enhancing engagement and professional interaction

  • Empowering employees as part of organizational success

• Partnerships and Resources Criterion

  • Managing resources effectively to enhance institutional value

  • Building strategic relationships with partners

  • Leveraging technology to support the model

• Processes, Products, and Services Criterion

  • Designing value-driven processes

  • Innovation in service delivery

  • Flexibility in meeting customer expectations

• Linking Resources to Results

  • Allocating resources to achieve targeted results

  • Evaluating organizational feasibility based on operational efficiency

  • The role of the value chain in supporting strategy

• Understanding the RADAR Framework

  • Explanation of RADAR components: Results, Approach, Deployment, Assessment, and Review

  • Using RADAR as an assessment and planning tool

  • Differences between operational and strategic use of RADAR

• Designing Organizational Approaches According to RADAR

  • Identifying key activities for each criterion

  • Building a continuous improvement system

  • Measuring impact and analyzing performance

• Reviewing Results and Improvement

  • Linking results with implementation policies

  • Reviewing performance to identify improvement opportunities

  • Promoting a culture of organizational learning

• Preparing for Institutional Assessment

  • Steps to prepare the organization for evaluation

  • Collecting supporting evidence and documentation

  • Building internal assessment teams

• Reading and Analyzing Assessment Results

  • Interpreting performance reports and gap analysis

  • Understanding ratings and benchmarking scores

  • Linking analysis to future improvement

• Developing Action Plans Based on Assessment

  • Converting evaluation results into actionable initiatives

  • Setting priorities and required resources

  • Monitoring progress and adjusting performance

• Integrating the EFQM Model into Organizational Culture

  • Making excellence part of the organizational identity

  • Engaging all levels in adopting excellence principles

  • Strengthening collective responsibility