The Supplier Performance Measurement and Development Training Course offered by The British Academy For Training and Development is designed to help procurement and supply chain professionals establish effective systems for evaluating, monitoring, and improving Supplier Performance. As part of our Logistics & Supply Chain Training Courses under the Management category, this programme provides practical knowledge on developing measurable performance frameworks using KPIs, scorecards, supplier audits, and data-driven evaluation methods. Participants will learn how to assess supplier capabilities, identify performance gaps, and strengthen supplier relationships to support organisational goals.

This comprehensive training course also focuses on supplier development strategies that drive continuous improvement and long-term business value. Delegates will explore best practices for performance reviews, corrective action planning, supplier collaboration, and risk management while supporting procurement excellence. By the end of the course, participants will be equipped to build transparent supplier evaluation systems that improve quality, reliability, cost efficiency, and supply chain performance.

By the end of this course, participants will be able to:

• Understand the principles and importance of Supplier Performance measurement.
• Design meaningful KPIs for supplier evaluation.
• Develop effective supplier scorecards to monitor performance.
• Conduct structured supplier audits to assess compliance and operational capability.
• Analyse supplier performance data to support informed procurement decisions.
• Create supplier development plans that encourage continuous improvement.
• Implement corrective and preventive actions for underperforming suppliers.
• Strengthen supplier relationships through performance-based collaboration.
• Reduce supply chain risks through proactive supplier monitoring.
• Promote procurement excellence through strategic supplier management.

Target Audience

This course is suitable for:

• Procurement Managers
• Purchasing Officers
• Supply Chain Managers
• Supplier Relationship Managers
• Vendor Management Professionals
• Contract Managers
• Logistics Managers
• Quality Assurance Professionals
• Operations Managers
• Professionals responsible for supplier evaluation and development

Module 1: Fundamentals of Supplier Performance Management

• Understanding Supplier Performance principles
• Importance of supplier measurement
• Supplier lifecycle management
• Building strategic supplier partnerships

Module 2: Developing KPIs for Supplier Performance

• Selecting relevant KPIs
• Measuring quality, cost, delivery, and service
• Performance benchmarking techniques
• Aligning KPIs with business objectives

Module 3: Designing Supplier Scorecards

• Creating effective supplier scorecards
• Selecting performance indicators
• Weighting and scoring methodologies
• Reporting supplier performance results

Module 4: Supplier Audits and Performance Evaluation

• Planning and conducting supplier audits
• Compliance and capability assessments
• Identifying performance gaps
• Audit reporting and follow-up actions

Module 5: Data Analysis and Performance Monitoring

• Collecting supplier performance data
• Performance trend analysis
• Dashboard reporting
• Using analytics for decision-making

Module 6: Supplier Development Strategies

• Creating supplier improvement plans
• Coaching and supporting suppliers
• Encouraging continuous improvement
• Collaborative performance enhancement

Module 7: Corrective Actions and Risk Management

• Managing supplier non-conformance
• Corrective and preventive action planning
• Supplier risk assessment
• Escalation and performance recovery

Module 8: Achieving Procurement Excellence

• Integrating supplier performance into procurement strategy
• Strengthening supplier relationships
• Continuous supplier evaluation processes
• Driving procurement excellence through performance management